Opening For Team Lead, Managed Services

NTT DATA

7 - 12 years

20 - 35 Lacs

bengaluru

Posted:7 hours ago| Platform:

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Skills Required

microsoft teams audiocodes sbc ribbon sbc cloud voice dect devices - poly audio/video collaboration service dect devices - poly audio codecs audio/video collaboration service ribbon sbc

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role & respon

Microsoft Teams
AudioCodes SBC
Ribbon SBC
Cloud Voice
DECT Devices - Poly
Audio/Video collaboration service
Contributes to the financial performance of Managed Services within a Region/Country or Managed Services Division, including growth, delivery profitability and technology innovation.
Oversees the execution of the specific, actionable, and measurable managed services goals across the team.
Gives input on the delivery of the roadmap development of managed services service/product offers to be taken to market.
Gives input on the managed services service/product value propositions ensuring that it is easily understood.
Works with senior management to create strong interlocks between sales force teams and managed services delivery.
Ensures standards are set for client satisfaction and ensures the implementation of client service policies, procedures and standards that will ensure the continued satisfaction of clients.
Ensures a culture of continuous improvement within the team, implementing best practices and driving process enhancements.
Continuously assesses and optimises service delivery processes, tools, and methodologies to enhance service quality.
Participates in the development and execution of new delivery methodologies and ensures alignment to best practice.
sibilities

Preferred candidate profile

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