Office Executive

Role Description

This is a full-time on-site role for an Office Executive located in Mavelikkara & Kochi. The Office Executive will be responsible for performing various administrative tasks including managing office communications, providing administrative assistance, and offering customer service support. Other duties include office administration tasks, handling accounting responsibilities, and ensuring overall smooth operation of the office.

Key Responsibilities

• Respond to customer queries across multiple channels, delivering prompt and courteous assistance.
• Manage data entry, record-keeping, and general office support tasks.
• Maintain detailed and accurate documentation of all customer interactions and transactions.
• Handle customer complaints with professionalism, empathy, and a solutions-oriented approach.
• Stay informed about company products, services, and policies to provide accurate information and support.
• Provide general office support including filing, document organization, photocopying, and tracking office supplies/inventory.
• Oversee order processing, packaging, and shipping activities as needed.
• Maintain a professional and positive attitude in all interactions.

Qualifications

• Strong Communication and Customer Service skills
• Experience in Administrative Assistance and Office Administration
• Basic knowledge in Accounting
• Excellent organizational and multitasking abilities
• Proficiency in office software such as MS Office
• High school diploma or equivalent; additional qualifications in office administration are a plus