Network Security Senior Specialist

As a Network Security Senior Specialist at NTT DATA in Noida, Uttar Pradesh (IN-UP), India, your role will involve the following responsibilities: - Work on requests, changes, incidents, and problem records to support customers" network security environment - Provide technical escalation to L2 support engineers - Offer on-call support for high severity incidents in a 24x7 environment - Detect security issues, create customer tickets, and manage problems until closure - Act as a point of escalation for the Network Security team and collaborate with internal support teams to ensure timely issue resolution - Ensure that Service Level Agreements and operational standards are met - Perform system maintenance, check-ups, and maintain current documentation - Provide resolution plans for device issues - Propose service, process, and technical improvements to management Qualification Required: - Mid-level experience and proven knowledge in at least three different network security products like Firewalls (Cisco, Palo Alto), Content Filtering (Bluecoats, Websense, McAfee Web gateway) and IDS/IPS - Mid-level networking troubleshooting skills and extensive knowledge of web connectivity and protocols (WCCP, PAC files, TCP/IP, HTTP, HTTPS, SSL, FTP, Telnet, SSH, etc.) - Understanding the integration with authentication protocols such as LDAP, IWA, IWA-direct, SSO, Active directory - At least two mid-level certifications in Network Security from any of the vendors like Cisco, Palo Alto, BlueCoat, SourceFire (PCNSE, CCNP Security etc.) - Over 3-5 years of network troubleshooting experience and at least 2 years Network Security administration and design experience - Bachelor's degree or equivalent experience - Flexible to changing needs of customer, account, and team - Drive for results, ability to grasp complex issues to arrive at optimal solutions - Excellent customer-facing communication skills, customer support, and knowledge of ITIL best practices As part of NTT DATA, a $30 billion global innovator of business and technology services, you will be contributing to helping clients innovate, optimize, and transform for long-term success. NTT DATA serves 75% of the Fortune Global 100 and has a diverse pool of experts in more than 50 countries. The company's services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation, and management of applications, infrastructure, and connectivity. NTT DATA is a leading provider of digital and AI infrastructure worldwide and is committed to investing in research and development to enable organizations and society to confidently and sustainably transition into the digital future. Visit us at us.nttdata.com.,