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Network Reliability Engineer - Tier 3

Network Reliability Engineer - Tier 3

Viasat

8 - 11 years

11 - 16 Lacs

hyderabad

Posted:1 week ago| Platform:

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Skills Required

firewall python data analytics sre system design electrical engineering site reliability networking programming languages analytics product design automation gcp devops splunk telecom network operations aws kibana programming

Work Mode

Work from Office

Job Type

Full Time

Job Description

What you'll do
The Customer Engineering team is a group of highly technical engineers who are tasked with maintaining and developing the reliability, scalability, and performance of the Service to different Enterprise Customers. The Customer Engineering Team is empowered to drive technical resolutions across the technology stack from hardware through to application and all stops in between. The team is also responsible to build and maintain Alerts to proactively monitor the service and act as the technical liaison between Customer facing teams and the Engineering teams. The day-to-day
As a Site Reliability Engineer, you will

Identify and investigate potential and actual customer performance problems, recommend, and prioritize remediation, and assess effectiveness of remediation actions

Participate in and provide feedback on product design, especially regarding reliability and availability

Drive initiatives with partner teams to improve the reliability and performance of the Service through improved system design

Drive a culture of intolerance to manual activity which results in a highly automated environment delivering scalable solution

Work Closely with Customer facing teams (Technical Account Mangers and Program Teams) to understand and prioritize the Customer issues

Drive monitoring and automation initiatives

Create and present Performance reports for technical and management stakeholders

Work closely with Engineering teams to communicate and prioritize the service impacting issues

Reproduce and test the Customer issues in the Lab

Develop Automated scripts and tools to Enable monitoring of the Service

Be part of on-call rotations

What you'll need
Requirements

5+ years experience in troubleshooting and triage of network issues in a fast paced environment, to support customers.

5+ years experience in Network Operations or Product Support

Advanced knowledge of modern programming languages, especially Python

An ability to understand large complex systems and a passion to constantly improve environments

Strong networking knowledgeTCP/IP, IPSEC, VPN, NAT, Routing Protocols, AAA

L2 L3 protocol OSPF, BGP, ISIS, STP, VLAN, NAT, Firewall, DHCP

Set priorities and work efficiently in a fast-paced environment

Demonstrated ability to deliver results on time with high quality and attention to detail

Demonstrated ability to work with ambiguous requirements, adapt, and learn

Experience with data analytics tools(Splunk, Kibana)

Keen (data-driven) decision making skills under incomplete information

Excellent face-to-face and remote customer rapport

Bachelors degree in electrical engineering, Computer Science, or Computer Engineering

Up to 10% travel

What will help you on the job
Preferences

Experience analyzing data and trending to gain operational efficiencies

Telecom or related operational service experience, especially wireless networks

Previous technical role in a DevOps/SRE workflow

Experience with Satcom technology

Experience/knowledge GCP, AWS, Big Query

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Network Reliability Engineer - Tier 3