Network Operation Lead

NCSI Technologies

8 - 10 years

9 - 13 Lacs

pune

Posted:None| Platform:

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Skills Required

switching routing and switching logicmonitor load balancing networking bgp networking products f5 routing sd nac router nms mpls cisco aruba wireless jira team management network security wan solarwinds juniper ospf servicenow vpn firewall fortinet network operations citrix itil

Work Mode

Work from Office

Job Type

Full Time

Job Description

Role Overview:

We are hiring a senior Network Operations Lead to oversee day-to-day managed services operations for enterprise network environments across clients. This role requires strong technical depth in networking technologies and a proactive, hands-on leadership style.

Key Responsibilities:

Lead L2 network support operations (routing, switching, firewall, VPN, SD-WAN).
Review team performance, guide on troubleshooting, and ensure operational SLAs are met.
Perform periodic health checks, configuration reviews, and drive network improvements.
Ensure adherence to network security and compliance best practices.
Coordinate with ISPs, clients, and cross-functional teams for issue resolution.
Validate incident tickets, changes, and problems; drive RCA and documentation.
Work with the monitoring team to ensure relevant alerting and visibility.
Lead the onboarding and documentation of new clients.

Required Skills:

Strong technical expertise in:
- Cisco, Juniper, Aruba, Fortinet, Palo Alto (firewalls, routers, switches)
- Load Balancers (F5, Citrix)
- SD-WAN, VPN, MPLS, BGP, OSPF
Experience with monitoring tools like SolarWinds, LogicMonitor, etc.
Exposure to NAC, NMS, wireless and security operations.
ITSM Technologies (JIRA, ServiceNow) awareness and usage.
Good understanding of ITIL-based operations and service delivery.
Excellent problem-solving and team management skills.
8-10 years of relevant experience.

Roles and Responsibilities

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