Job
Description
As a Network Engineer Tier-3 at unifyCX, you will play a crucial role in maintaining and optimizing network infrastructure to ensure stable and secure connectivity for our clients. Your responsibilities will include: - **Network Maintenance & Support:** - Configure, deploy, and manage WiFi networks using Ruckus, Cambium Networks, and MikroTik equipment. - Monitor network performance and troubleshoot issues to ensure stable and secure connectivity. - Maintain network infrastructure, including routers, switches, and access points. - **Network Configuration:** - Setup and configure network devices following organizational standards. - Implement and maintain network security measures to ensure compliance. - Conduct regular network maintenance, upgrades, and patches. - **Documentation & Reporting:** - Maintain up-to-date network documentation, including diagrams, configurations, and standard operating procedures. - Assist in preparing reports on network performance, downtime analysis, and optimization plans. - **User Support:** - Manage communication across both voice and non-voice channels (including email, chat, and calls). - Collaborate with field technicians and customer service teams to resolve network problems efficiently. - Handle inbound and outbound calls from field technicians and customer service agents to troubleshoot network issues. - Send mass communication updates to relevant stakeholders regarding network status, outages, or maintenance activities. Your qualifications should include: - **Experience:** 3 to 5 years of experience in network engineering or a related field. - **Educational Background:** Associate degree or higher in Computer Science, Information Technology, or a related field. - **Technical Skills:** Strong knowledge of networking principles, hands-on experience with Ruckus, Cambium Networks, and MikroTik devices, proficiency in WiFi networking concepts, expertise in network troubleshooting tools and techniques. **Why Join Us ** - **Impactful Work:** Make a real difference by helping customers solve their technical problems. - **Innovative Environment:** Work with cutting-edge technology and be part of a forward-thinking company. - **Supportive Team:** Join a team that values your contributions and supports your growth.,
