Posted:1 month ago|
Platform:
Work from Office
Full Time
accurate assistance to end-users and distribution partners via voice or chat for
assigned video conferencing products.
providing timely updates, and ensuring follow-through on all inquiries and reported
issues.
escalating unresolved or complex issues to higher-level support teams when
necessary.
when calls require further escalation or follow-up.
systems, and ensure logs are maintained with precision.
qualified leads to the appropriate sales teams.
service experience and identify areas for improvement.
JoulestoWatts
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