Work from Office
Full Time
The Portfolio Activation Specialist (PAS) role is a strategic advisor and onboarding expert for Cisco's Enterprise Agreement, focusing on customer engagement to enhance their consumption of Cisco products. This position is part of the Customer Experience (CX) organization, which is rapidly growing. The PAS is responsible for building relationships with customers and internal teams, advocating for the value of the Enterprise Agreement, and guiding customers through the onboarding process to achieve desired business outcomes.
Act as the primary point of contact for customer Enterprise Agreement onboarding.
Supervise the progress of deliverables through a customer onboarding plan.Deliver internal and external kick-off meetings.Support large customers with EA Onboarding and maintain deployment delivery schedules.Raise critical issues and involve account teams and leadership if customer expectations are misaligned.Update tracking tools daily and provide progress reports for operational and program teams.Ensure all critical project documentation is filed in the relevant project folder.Encourage customers to take necessary actions for successful onboarding and supervise long-term business outcomes.Collaborate with the PAS Regional Lead, Account teams, CX, and Partners to improve customer adoption and address product concerns.Evangelize the end-to-end CX offer strategy and roadmap to sales specialists, delivery teams, and customers.
Capgemini
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