Job
Description
Role Purpose
The purpose of this role is to provide significant technical expertise in architecture planning and design of the concerned tower (platform, database, middleware, backup etc) as well as managing its day-to-day operations
Responsible for Installation, configuration and troubleshooting of network products like Router, switches, load balancers, WAN Accelerators, WIFI, Cisco ACI, Cisco Meraki, SDWAN etc... As a Lead Administrator, you should be able to act as a Single point of contact for the technical issues in front of the customer management. Actively participate in all the Major Incidents. Ensure proper communication and quick resolution as a crisis manager. Responsible for performing Root Cause Analysis of Faults and providing corrective Actions
Regular IOS updation and hotfixes
Responsible for implementing best practice/hardening.Planning Major changes in the network and own the task till closure.Managing and monitoring of log files of cisco, Juniper, HP, Dell etc. network devices.Capacity planning of the network devices with proper recommendations.
Providing Service Improvement Plans in the existing setup, identifying Risks.Preparation of Daily/Weekly/Monthly reportsEscalation and coordination with service provider for issue resolution wherever required.Prepare and maintain Setup related documentation, operational and system documentation.
Ensure adherence to quality / security standards defined for the engagement Perform Trend analysis, identify top few incidents and work with respective teams/individual to minimize the incidents. providing training to L1/L2/L3 on new technologies and guiding/helping them with technical inputs. Should have minimum 6+ years hands on experience in various networking products such as routers, switches, wireless, load balancers, WAN optimizers etc.Good knowledge of TCP/IP stack routing, switching and subnetting.Expertise in Routing protocols like OSPF, EIGRP, and BGP.
Expertise in HSRP/VRRP/GLBP and STP implementation.Knowledge of DNS, DHCP and related components.
AAA, ISE, SNMP and other Router Management options.Experience in configuring Trunk, VTP, VLANs and complex switching architecture.Experience in implementing switch port security.Experience in configuring IPSEC/GRE.Able to work independently and efficiently on WIFI technologies (Cisco, Aruba, Rukus etc.)Develop and maintain architecture diagrams and documents.
Well versed with load balancing technology, should have experience in either of BIG IP, Radware, citrix load balancers, array etc. Should be able to work on issues related to WAN optimizers like Riverbed, Silver peak etc.CCNP/CCIE certified.Knowledge of Firewall would be an added advantage.
As per the Project Requirement. Working knowledge of CISCO DNA/SDA would be an added advantage Accepts ResponsibilityTeam managementHandle conflictsIntegrityCommitmentJudgementOrganizedProactive
Team Management
Resourcing Forecast talent requirements as per the current and future business needs Hire adequate and right resources for the team Train direct reportees to make right recruitment and selection decisions
Talent Management Ensure 100% compliance to Wipros standards of adequate onboarding and training for team members to enhance capability & effectiveness Build an internal talent pool of HiPos and ensure their career progression within the organization Promote diversity in leadership positions
Performance Management Set goals for direct reportees, conduct timely performance reviews and appraisals, and give constructive feedback to direct reports. Ensure that organizational programs like Performance Nxt are well understood and that the team is taking the opportunities presented by such programs to their and their levels below
Employee Satisfaction and Engagement Lead and drive engagement initiatives for the team Track team satisfaction scores and identify initiatives to build engagement within the team Proactively challenge the team with larger and enriching projects/ initiatives for the organization or team Exercise employee recognition and appreciation
Deliver
NoPerformance ParameterMeasure1Operations of the towerSLA adherenceKnowledge managementCSAT/ Customer ExperienceIdentification of risk issues and mitigation plansKnowledge management2New projectsTimely deliveryAvoid unauthorised changesNo formal escalations
Mandatory Skills: Cisco Routing and Switching.
Experience5-8 Years.
