National Account Manager (Physical Security)

Role & responsibilities

• Ensure contract compliance at all assigned properties. Identify security issues and opportunities and recommend solutions to the clients corporate security team. Respond to critical incidents at the client
• Facilitate and provide in-depth client-specific training to new on-site Manager; create and deliver annual training programs
• Develop a relationship with local and regional client contacts; work with all levels of the organization to identify, analyze, and solve problems, and create opportunities for continuous improvement
• Identify and present industry best practices to all teams in all locations
• Actively participate in industry-specific professional organizations
• Assist in the preparation and presentation of Quarterly Business Reviews
• Identify client-specific Key Performance Indicators (KPI) and measure company's performance of these measurements to ensure acceptable monthly scorecard results
• Ensure all administrative and operational functions, including payroll, billing, accounts receivable, and scheduling, are accurate, and issues are promptly resolved
• Conduct in-depth audits and analysis of operational and financial controls relating to the account management
• Manage and own the accounts receivable process for their customer
• Lead all contract renewal, rebid, and rate increase initiatives
• Create and manage an annual overhead budget; partner with their customer on their security budget
• Mentor managers within their portfolio to establish a succession plan for their portfolio. Survey Security Professionals and leaders to gauge workplace satisfaction

Preferred candidate profile

• Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments, and effectively manage deadlines
• Proven track record of excellence in customer service and financial management
• Superior, world-class interpersonal and communication skills, as well as solid writing skills
• Dedication to high-quality customer service delivery and integrity through proven client and customer relationships
• Proficient in web-based applications, computer systems, and programs (Microsoft Word, Excel, and PowerPoint), to effectively edit and create reports, database entries, and presentation materials
• Highly effective leader with the ability to build strong relationships internally with all levels of the organization and manage under difficult service delivery timeframes
• Participate in industry-specific professional organizations such as ASIS
• Work with all levels in the organization to identify, analyze, and solve problems and create opportunities for continuous improvement
• Maintain the confidentiality of all information and data
• Ability to work in a team-oriented management environment while focused on results
• Professional, articulate, and able to use good independent judgment and discretion
• Must have proven ability to maintain correspondence, discussions, and materials in the strictest confidence
• Must be able to work overtime as needed.
• Outstanding verbal and written communication skills required
• Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team player, is required
• Minimum of five (5) years of general management experience
• Bachelor's degree in Business Administration, Criminal Justice, or a related field
• Five (5) or more years of contract or proprietary security services, law enforcement, and/or military experience