Moderator

As a Moderator at Barrons, your primary responsibility will be to safeguard the quality of discussions and community content on the platform. You will enforce company policies and guidelines, ensuring that online comments and posts align with Barrons" mission. Your role will involve promoting the company's core values by facilitating intelligent interactions related to investment topics and engaging with users to enhance their understanding of policies and encourage increased engagement. - Identify and remove posts and content (written, video, audio, graphics) that do not meet Barrons" standards promptly - Address reports of abusive comments and manage the pending user content pipeline - Strategize ways to highlight valuable community contributors and content creators - Conduct regular reviews of high-traffic and potentially risky community areas - Provide input for AI filters and guidelines enforcement - Take appropriate action against users who repeatedly violate terms of use and escalate serious abuse incidents to the moderation manager - Ensure timely discussions by clearing all comment queues in the content management system promptly Qualifications Required: - 5+ years of experience in moderation or individualized customer service on an investing platform - Excellent written and spoken English communication skills, with a strong command of slang and nuances - Ability to make quick, independent decisions and work well in a team - Capacity to engage in civil, productive interactions with contentious users - Strong understanding of financial, investment, and business terminology - Skill in identifying valuable investment insights Dow Jones, the parent company of Barrons, has been a leading provider of information to top business entities since 1882. With a portfolio of renowned brands like The Wall Street Journal, Dow Jones Newswires, Factiva, MarketWatch, and Financial News, Dow Jones is committed to delivering accurate, innovative, and insightful news and information. As a Moderator at Barrons, you will be part of a global powerhouse dedicated to providing intelligence through cutting-edge technology, expert research, award-winning journalism, and customizable delivery systems.,