Mega walkin For International Chat process

Firstsource

1 - 6 years

1 - 3 Lacs

bengaluru

Posted:1 day ago| Platform:

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Skills Required

chat email support customer service non voice process international non voice chat support non voice bpo non voice international chat process email process chat process communication skills cse customer care technical process international process international bpo

Work Mode

Work from Office

Job Type

Full Time

Job Description

Key Responsibilities:

Handle multiple customer chats simultaneously, addressing queries related to mobile, broadband, and other telecom services.
Provide accurate, timely responses to customer questions about billing, activation, technical issues, service plans, and account updates.
Troubleshoot service-related problems and escalate issues when necessary to relevant internal departments.
Maintain a positive and professional tone during all customer interactions.
Log all customer interactions and updates in the CRM system accurately.
Meet or exceed KPIs such as Chat Handling Time, First Contact Resolution (FCR), Customer Satisfaction (CSAT), and Response Time.
Stay updated on telecom products, services, promotions, and policy changes.

Excellent communication and interpersonal skills
Candidates with a
B.Com, B.B.A, B.A
, or
any Postgraduate degree
and
experience in Customer Support
are welcome to apply.
Please bring the original physical copy of any of your identification documents for verification.
B.TECH ,B.E, B.Sc, Any Post Graduation fresher are not eligible.
Anyone who attended interview before 30 days are not eligible to attend walk-in.

Disclaimer:

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