Manager, Software Development

As a Manager in Infrastructure Engineering & Cloud Operations at Blackbaud, you will lead a team of software engineers focused on site reliability responsible for public cloud-based infrastructure as the company migrates from co-located environments to modern cloud solutions. Your focus will be on quality, process improvement, and advancing automation and engineering capabilities to deliver highly scalable, reliable, secure, and performant applications that delight customers. You will actively seek opportunities to enhance operational effectiveness and increase customer satisfaction. **Key Responsibilities:** - Cultivate a diverse, high-performing team that develops, recognizes, and retains top talent, challenging them to enhance their technical and engineering skills to meet evolving technologies" demands - Direct daily 24/7 operations, prioritize tasks, monitor operational metrics, and ensure efficient problem identification and resolution - Utilize advanced system design and application architecture knowledge to expedite incident and problem resolution - Employ expert-level coding skills in JAVA, .NET, Node.js, Python, etc., to establish and drive application standards and best practices in the DevOps landscape - Lead technical design and planning, ensuring timely, budget-conscious, and high-quality delivery of commitments within assigned responsibilities - Oversee automation projects" implementation to align with design decisions and best practices, leveraging cloud operating models and container strategies - Collaborate effectively in vendor engagements to augment workforce capacity as required - Establish key performance indicators (KPIs) to drive success factors for the software portfolio using metrics - Develop stakeholder relationships, working cross-functionally to ensure processes support meeting SLAs and OLAs - Partner with Product Management and Application Engineering to align operational needs with the product roadmap **Qualifications Required:** - 5+ years of relevant experience in IT engineering, support, or administration role supporting Windows, .NET, Open Source, and/or common web applications - 5+ years of managerial experience - Hands-on DevOps experience setting up infrastructure and tooling for an enterprise software development lifecycle, including script writing, build/deploy jobs, and workflows - Familiarity with Unit Testing, Code Coverage, Static Code Analysis, and Technical Debt Management - Experience with large and geographically distributed teams is preferred - Practical experience with ITIL is required; lean and agile methodologies are preferred - Availability on a 24x7x365 basis for production impacting incidents or key customer events,