Manager, Site Reliability Engineering

Role Overview: As an experienced hands-on Cloud SRE Manager at Palo Alto Networks, you will lead high-severity incident and problem management across GCP-centric platforms. Your role involves a combination of deep technical troubleshooting and process ownership to ensure rapid recovery, root cause elimination, and long-term reliability improvements. You will be responsible for L3 OnCall duties, driving post-incident learning, and advocating for automation and operational excellence. Key Responsibilities: - Implement and lead post-mortem processes within SLAs, identify root causes, and drive corrective actions to reduce repeat incidents. - Rapidly diagnose and resolve failures across Kubernetes, Terraform, and GCP using advanced troubleshooting frameworks. - Implement automation and enhanced monitoring to proactively detect issues and reduce incident frequency. - Work with GCP/AWS TAMs and other vendors to request new features or follow-ups for updates. - Coach and elevate SRE and DevOps teams, promoting best practices in reliability and incident/problem management. - Envision the future of SRE with AI/ML by leveraging modern technologies. Qualifications Required: - 12+ years of experience in SRE/DevOps/Infrastructure roles, with a strong foundation in GCP cloud-based environments. - 5+ years of proven experience managing SRE/DevOps teams, preferably focusing on Google Cloud Platform (GCP). - Deep hands-on knowledge of Terraform, Kubernetes (GKE), GitLab CI/CD, and modern observability practices (e.g., Prometheus, OpenTelemetry). - Strong knowledge in Data Platforms like BigQuery, Cassandra, Kafka, PostgreSQL, and MySQL is mandatory. - Proficiency with cloud platforms such as GCP & AWS. - Experience in managing incident response and postmortems, reducing MTTR, and driving proactive reliability improvements. - Expertise in SLI/SLO/SLA design and implementation, and driving operational maturity through data. - Strong interpersonal and leadership skills, with the ability to coach, mentor, and inspire teams. - Effective communicator, capable of translating complex technical concepts to non-technical stakeholders. - Committed to inclusion, collaboration, and creating a culture where every voice is heard and respected.,