Manager, SCADA

As a member of the Customer Support department reporting to the Director, Technical Support in Chennai, you will play a crucial role as an internal support escalation subject matter expert. Your responsibilities include overseeing the technical support team, managing support processes, documentation preparation, and maintaining a high standard of technical issue resolution. You will also lead a small team of technical support specialists. **Key Responsibilities:** - Lead and manage a team of Technical Support specialists, providing guidance, training, and mentorship. - Collaborate with the team to troubleshoot and resolve complex technical issues related to CLIENTs products. - Interact with customers and the technical support team to understand challenges and provide clear explanations. - Manage and escalate high-priority customer issues, and perform personnel management responsibilities. - Coordinate the day-to-day work of the technical support team and ensure accurate documentation of technical issues. - Continuously evaluate and improve technical support processes and work with relevant teams to address recurring issues. - Serve as a technical expert on CLIENTs platform with customers for data-related issues. **Qualifications Required:** - Bachelor's degree in engineering (Renewable / Communication / Data Engineering preferred). - Minimum of 5 years of experience in a technical support role in the renewable industry or operations & maintenance (O&M). - Extensive knowledge of Freshdesk and Technical Support ticketing workflows. - Previous experience in project management, schedule management, risk management, and issue resolution. - Good understanding of renewable energy sources like Wind, solar, and energy storage systems. - Knowledge of data acquisition systems, SCADA, networking, data flows, and electrical diagrams. - Familiarity with industrial communications protocols like Modbus RTU/TCP, OPC DA/UA, and DNP3. - Understanding of OSI Soft's PI system and SQL Database. **Additional Details:** - Preferred Experience includes a minimum of 2 years as a lead or manager of a technically focused team, knowledge of SQL, Python, or other scripting tools, and Linux. - Competencies required include Technical Skills such as Troubleshooting, Software Proficiency, Product Knowledge, and Innovation, as well as Leadership Skills like Communication, Emotional Intelligence, Decision-Making, Adaptability, and Inspiring and Motivating. Apply Now for this challenging and rewarding role in technical support where you can utilize your expertise to ensure exceptional customer service and technical issue resolution.,