Manager - Process Quality

About the Team:

ZF''s Commercial Vehicle Solutions (CVS) division helps shaping the future of commercial transportation ecosystems. Our mission is to be the preferred global technology partner for the commercial vehicle industry. CVS Division is supported by approximately 25,000 employees working at 61 locations in 28 countries.

What you can look forward to as Manager - Process Quality / Customer Quality:

• Monitoring of customer quality performance (e.g.: customer score cards, top customer issues, PPMs, warranty score, etc.)
• Responsible of customer communication / Resolution for proper follow-up of customer concerns, negotiations, customer quality audits/visits, etc.
• Drive compliance of Customer Specific Requirement.
• Responsible of warranty management process: part analysis, problem solving, customer, NTF.
• Drive compliance of quality requirements on the production shopfloor
• Responsible of performance and compliance of in-process inspection audits (process audits, LPAs, error proofing verifications, equipment parameters verifications, etc.)
• Monitor implementation of control plan, PFMEA and process flow requirements such as quality controls, error proofing verification, testing sample size compliance, in-process inspection/testing compliance, first/last piece verification, EOL testing, etc.
• Drive compliance of no-conformance process (e.g.: product identification, quarantine, product not mixed, line purge, etc.)
• Monitor compliance of product traceability and product safety requirements

Your profile as Manager - Process Quality / Customer Quality

• B.E / B-tech with Minimum 10-15 Years of experience into Process / Customer quality
• Deep knowledge and understanding of Customer Specific Requirements
• IATF 16949 , SPC , MSA , VDA 6.3 / VDA 6.5 , PPAP
• Good Communication / Presentation Skills
• Automotive Background

Why should you choose ZF Group in India?

• Innovation and Technology Leadership:

  ZF is at the forefront of technological advancements, offering a dynamic and innovative work environment that encourages creativity and growth.

• Diverse and Inclusive Culture:

  ZF fosters a diverse and inclusive workplace where all employees are valued and respected, promoting a culture of collaboration and mutual support.

• Career Development:

  ZF is committed to the professional growth of its employees, offering extensive training programs, career development opportunities, and a clear path for advancement.

• Global Presence:

  As a part of a global leader in driveline and chassis technology, ZF provides opportunities to work on international projects and collaborate with teams worldwide.

• Sustainability Focus:

  ZF is dedicated to sustainability and environmental responsibility, actively working towards creating eco-friendly solutions and reducing its carbon footprint.

• Employee Well-being:

  ZF prioritizes the well-being of its employees, providing comprehensive health and wellness programs, flexible work arrangements, and a supportive work-life balance.