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ICICI Prudential Life
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Manager-I - Operational Risk Mgmt East

Manager-I - Operational Risk Mgmt East

ICICI Prudential Life

4 - 10 years

6 - 12 Lacs

patna

Posted:1 day ago| Platform:

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Skills Required

root cause analysis quality standards claims law enforcement operational risk audit compliance underwriting risk management fraud detection staff training

Work Mode

Work from Office

Job Type

Full Time

Job Description

Summary ofroleThe roleinvolves building robust fraud detection frameworks, managing investigationsthrough empanelled risk agencies, engaging with law enforcement and businessteams, and driving awareness across teams

Key ResponsibilitiesDevelop and implement fraud risk frameworks across customer and distributors life cycle

Monitor transactions, claims and sales practices to identify red flags and fraud patternsLead and manage investigations of suspected fraud cases through empanelled risk agencies, ensuring timely closure with quality reporting

Evaluate and monitor performance of risk agencies to ensure adherence to defined SLAs and investigation quality standards

Drive vendor staff training programs to improve competency, investigation skills, and compliance with fraud risk protocols

Collaborate with internal stakeholders (underwriting, claims, operations, audit, compliance) to strengthen process controls

Liaise with law enforcement agencies and industry bodies for complaint filling and resolution

Conduct fraud awareness and sensitisation training across distribution channels and operations teams

Provide root-cause analysis of fraud incidents and recommend process/policy improvements

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Manager-I - Operational Risk Mgmt East