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For Employers

Manager

Deloitte Consulting

5 - 8 years

50 - 55 Lacs

bengaluru

Posted:1 day ago| Platform:

Apply

Skills Required

service delivery application support change management erp team management sap incident management oracle analytics product support

Work Mode

Work from Office

Job Type

Full Time

Job Description

Application Support & Incident Management

Serve as the escalation point of contact for HighRadius AMS support.
Support team to monitor, troubleshoot, and resolve application incidents in a timely manner.
Perform root-cause analysis of complex issues and ensure permanent fixes are implemented.
Coordinate with HighRadius product support when escalations are required.

Leadership & Team Management

Lead and mentor a team of HighRadius AMS senior consultants / consultants / analysts.
Define priorities, allocate work, and ensure SLAs and KPIs are met.
Drive knowledge sharing, training, and professional development within the team.

Service Delivery & Governance

Oversee incident, problem, and change management processes for HighRadius applications.
Monitor service performance, ensuring compliance with agreed SLAs.
Establish governance frameworks for application stability and continuous improvement.
Report regularly on AMS performance metrics to senior leadership.

Stakeholder & Vendor Management

Act as the primary liaison between business users, IT, and HighRadius vendor support.
Manage escalations, ensuring timely resolution of high-impact issues.
Partner with Finance and IT stakeholders to align system performance with business objectives.

Enhancements & Configuration Management

Ensure alignment of AMS strategy with broader IT and Finance transformation goals.
Manage system configurations, enhancements, and minor development requests.
Oversee periodic upgrades, patches, and release management activities.
Collaborate with business stakeholders to gather requirements for new features.
Document configuration changes and maintain version control.

Integration & Process Optimization

Ensure seamless integration of HighRadius with ERP systems (SAP, Oracle, etc.).
Work with Finance/IT teams to streamline Invoice-to-Cash processes.
Identify automation opportunities and recommend best practices for process efficiency.
Conduct performance tuning to optimize application speed and accuracy.

Governance, Compliance & Reporting

Ensure compliance with IT security, audit, and financial controls.
Track and report on AMS service metrics (incidents, SLAs, enhancements delivered).
Maintain accurate documentation of incidents, solutions, and changes.
Support continuous improvement initiatives in system governance and reporting.

Skills and Qualifications:

Master s degree in information technology, Computer Science, Finance, Accounting, or related field.

8+ years of overall IT/Finance technology experience, with at least 4+ years in HighRadius or maintenance roles / projects
Strong knowledge of HighRadius modules (Cash Application, Collections, Credit, Deductions).
Experience managing large scale HighRadius implementation projects along with integration with ERP systems (SAP, Oracle, etc.)
Significant exposure to automation, AI/RPA, or analytics within HighRadius.
Proven experience in leading teams, managing vendors, and handling escalations.
Strong problem-solving and analytical skills with attention to detail.
Excellent communication and stakeholder management skills.

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