Management Representative

Role & responsibilities

• Oversee the implementation and maintenance of the Quality Management System (QMS)

  in line with ISO standards and company policies.

• Act as the primary point of contact for quality matters

  between the organization, customers, and regulatory bodies.

• Investigate and resolve customer complaints in depth

  , identifying root causes and ensuring effective corrective and preventive actions.

• Coordinate internal audits, inspections, and compliance checks

  to ensure adherence to quality standards.

• Monitor process performance and quality metrics

  , recommending improvements to enhance product and service quality.

• Ensure proper documentation of quality records, CAPA (Corrective & Preventive Actions), and NCRs (Non-Conformance Reports).

• Collaborate with cross-functional teams

  (production, R&D, supply chain) to implement quality improvement initiatives.

• Train employees on quality procedures, standards, and best practices

  to foster a culture of quality awareness.

• Review and approve quality reports and customer feedback summaries

  before submission to management or clients.

• Liaise with customers and vendors

  to communicate quality expectations, updates, and resolutions effectively.

Preferred candidate profile

• Qualification:

  B.E / B.Tech / Diploma in Mechanical, Production, Industrial, or related Engineering fields.

• Min Experience:

  10 years in quality management, preferably in manufacturing or engineering industries.

• Certifications (preferred):

  ISO 9001 Lead Auditor, Six Sigma, or equivalent quality management certifications.
• Strong experience in

  handling customer complaints, root cause analysis, and implementing corrective & preventive actions (CAPA).

• Knowledge of

  quality standards, regulatory compliance, and documentation practices

  .
• Excellent

  analytical, problem-solving, and process improvement skills

  .
• Strong

  communication and coordination skills

  to liaise with customers, vendors, and internal teams.
• Proactive, detail-oriented, and capable of

  driving quality initiatives across departments

  .
• Familiarity with

  internal audits, NCR management, and quality reporting tools

  .