Loan Servicing - Team Leader

As the Loan Servicing Supervisor - Team Leader at our company, you play a pivotal role within the Loans group. Your responsibilities are essential in ensuring the seamless operation and success of our financial services. Join our dynamic and collaborative environment to contribute significantly to our team. **Key Responsibilities:** - Monitor the team daily to ensure all SLAs are met and escalate exceptions immediately for resolution. - Supervise processes like Deal Closing, Drawdowns, Rollovers, and Nostro & Past Due Reconciliation. - Ensure adherence to QUALITY & QUANTITY SLAs and maintain a robust workflow allocation model. - Serve as the SME, handling complex process-related queries and routing them to onshore teams if needed. - Implement a robust Knowledge Management model, including SOP maintenance and training. - Drive 100% compliance with process-related policies, guidelines, and controls. - Motivate and support team members to meet goals, identifying HIPOs and planning for their development. - Identify alternatives and options for issues, seeking alternative scenarios. - Work collaboratively with others, valuing diverse skills and building interdependence. - Identify training needs to improve performance and ensure compliance with training timelines. - Ensure high team depth with trained backups for critical work queues. **Qualification Required:** - Hold a Bachelor's degree with minimum 6 years of relevant loan servicing experience in syndicated loans or back office/financial industry roles. - Gain knowledge of loan systems like Loan IQ. - Possess knowledge of nostro/cash matching, General Ledger reconciliation, and SWIFT and remittance systems. - Demonstrate strong problem-solving and investigative skills to analyze and resolve process-related issues. - Maintain a strong risk and control mindset. - Understand investment banking products, including loans. - Drive small to medium-sized projects, achieving strong results.,