Lead Site Reliability Engineer

Lead Site Reliability Engineers at UKG are critical team members that have a breadth of knowledge encompassing all aspects of service delivery. They develop software solutions to enhance, harden and support our service delivery processes. This can include building and managing CI/CD deployment pipelines, automated testing, capacity planning, performance analysis, monitoring, alerting, chaos engineering and auto remediation.
Lead Site Reliability Engineers must be passionate about learning and evolving with current technology trends. They strive to innovate and are relentless in pursuing a flawless customer experience. They have an automate everything mindset, helping us bring value to our customers by deploying services with incredible speed, consistency, and availability.Job Responsibilities:Engage in and improve the lifecycle of services from conception to EOL, including system designconsulting, and capacity planningDefine and implement standards and best practices related to: System Architecture, Servicedelivery, metrics and the automation of operational tasksSupport services, product & engineering teams by providing common tooling and frameworks todeliver increased availability and improved incident response.Improve system performance, application delivery and efficiency through automation, processrefinement, postmortem reviews, and in-depth configuration analysisCollaborate closely with engineering professionals within the organization to deliver reliableservicesIncrease operational efficiency, effectiveness, and quality of services by treating operationalchallenges as a software engineering problem (reduce toil)Guide junior team members and serve as a champion for Site Reliability EngineeringActively participate in incident response, including on-call responsibilitiesPartner with stakeholders to influence and help drive the best possible technical and business outcomesRequired QualificationsEngineering degree, or a related technical discipline, or equivalent work experienceExperience coding in higher-level languages (e.g., Python, JavaScript, C++, or Java)Knowledge of Cloud based applications & Containerization TechnologiesDemonstrated understanding of best practices in metric generation and collection, log aggregation pipelines, time-series databases, and distributed tracingWorking experience with industry standards like Terraform, AnsibleDemonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security,or Network Design fundamentals Demonstrable fundamentals in 2 of the following: Computer Science, Cloud architecture, Security, or Network Design fundamentals(Experience, Education, Certification, License and Training)Must have at least 6 years of hands-on experience working in Engineering or CloudMinimum 5 years' experience with public cloud platforms (e.g. GCP, AWS, Azure)Minimum 3 years' Experience in configuration and maintenance of applications and/orsystems infrastructure for large scale customer facing companyExperience with distributed system design and architecture.