Lead Event Management

Role & responsibilities

• Continuously monitor enterprise tools (e.g., Dynatrace, SolarWinds, Splunk, Prometheus, ServiceNow Event Management, etc.).
• Detect abnormal system behavior and service degradations through event correlation and anomaly detection.
• Ensure monitoring thresholds and dashboards are accurately configured and optimized.
• Analyze event patterns, reduce alert noise, and identify root symptoms from events.
• Classify events based on severity and impact; escalate confirmed alerts as incidents when required.
• Correlate events across infrastructure, application, and cloud layers to determine potential service impacts
• Collaborate with L2/L3, Network, Cloud, and Application teams for real-time response.
• Maintain event logs, shift handover reports, and status dashboards.
• Provide inputs to weekly/monthly reporting on alerts, false positives, and event trends.
• Support improvements in automation, noise reduction, and event workflow optimization.
• Coordinate with the Observability and Automation teams to enhance proactive monitoring capabilities.
• Participate in tool integration, testing, and continuous improvements in event management processes.
• Support compliance audits by maintaining traceability of event detection to resolution.

Conduct periodic reviews of event rules and suppression filters to reduce false positives.

Preferred candidate profile

• 7 to 9 years of experience in IT Operations, Event Monitoring, or Command Center/NOC.
• Strong hands-on experience with event management tools like ServiceNow Event Management, Dynatrace, AppDynamics, Splunk, BMC TrueSight, or equivalent.
• Knowledge of ITIL practices, especially Event Management, Incident Management, Problem Management.
• Experience working in a 24x7 operations environment, including night/weekend shifts.
• Understanding of cloud environments (AWS/Azure/GCP) and associated monitoring capabilities.
• Ability to identify false positives and drive monitoring optimization efforts.
• Good communication skills for shift handovers, war room coordination, and reporting.
• Experience coordinating with multiple support teams under high-pressure scenarios.
• Exposure to business-critical application support and service reliability practices.
• Demonstrated ability to work independently and collaboratively in a distributed team model.

Preferred Qualifications

• ITIL v4 Foundation certified.
• Experience with observability platforms (Elastic, New Relic, Grafana, Prometheus, etc.).
• Scripting skills (PowerShell, Python, etc.) for automation of alert validation or report generation.
• Exposure to SRE practices or AIOps initiatives.