Job
Description
Role Overview: As a Lead Digital Delivery at Prudential, your main responsibility will be to develop and enhance world-class health, wellness, and insurance platforms for client and advisor journeys. You will collaborate closely with Subject Matter Experts (SMEs), internal/external stakeholders, and senior leadership to co-create solutions that address key business challenges. Your focus will be on digitizing back-end operations and developing front-end mobile/web applications to gain a competitive advantage and deliver personalized products and client experiences. Key Responsibilities: - Take ownership of the end-to-end conceptualization, design, development, and delivery of digital products and platforms across multiple geographies. - Lead a team of 10+ Product Managers, UI/UX designers, and Technical Support Staff. - Manage all aspects of delivering a proposition, including research, benchmarking, contracting, budgeting, business case approval, legal/compliance/risk considerations, partnerships, stakeholder management, user stories, platform/app development, UAT, data analytics, documentation, go-to-market strategies, and project KPI delivery. - Ensure Agile Way of Working methodology is followed throughout the project. - Serve as a business advisor to the technical team during platform creation. - Collaborate with the engineering team on platform design and architecture. - Work cross-functionally with internal/external stakeholders, legal/compliance/risk departments, developers, and designers to execute the product roadmap. - Prioritize product features based on business requirements and other constraints. - Standardize and modularize to ensure quick deployment of online platform changes across different geographies/products. - Identify potential markets and introduce innovations based on actual business needs. - Represent geographies/hubs in regional and global forums/projects, contributing to the innovation agenda. - Promote digital adoption within and outside the organization by leveraging available technology. - Oversee the evaluation and selection of functionality, technology, and applications. - Maintain error logs, diagnose issues, and establish monitoring protocols. - Monitor platform analytics, KPIs, and communicate success metrics. - Proactively manage risks that may impact project KPIs, scope, budget, or timelines. Qualifications Required: - Minimum 8 years of industry experience in Digital Product Management. - Minimum 5 years of experience in Life/Health insurance. - Minimum 5 years of experience in Team Management. - Willingness to collaborate with a globally distributed team. - Proficient in managing B2C mobile and web applications. - Familiarity with API structures, Mobile/Web app development, SQL, cloud-based technologies (Azure or AWS), Full Stack technologies (Java with Angular/React), and business intelligence tools (Power BI or Tableau). - Experience in creating wireframes, prototypes, data flow diagrams, and workflows. - Strong Agile approach with a focus on execution. - Extensive knowledge of JIRA, Confluence, or other product management tools. - Ability to effectively communicate findings to both technical and non-technical team members. - Innovative thinker with the ability to provide unique solutions and break down barriers. - Exceptional written and verbal communication skills. - Strong analytical and conceptual skills with attention to detail. - Trustworthy with the ability to work positively in an open culture. - Flexible and agile in accepting change. - Excellent interpersonal skills for teamwork, facilitation, and negotiations. - Ability to understand both long-term and short-term perspectives of situations.,
