Represent the Production Support organization on company-wide project teams.
Monitor process and software changes that impact production support, communicate project information to the production support staff and raise production support issues to the project team.Prioritize workload, providing timely and accurate resolutions.Perform production support activities which involve assignment of issues and issue analysis and resolution within the specified SLAs.Provide daily support with resolution of escalated tickets and act as liaison to business and technical leads to ensure issues are resolved in timely manner.Participate in knowledge transfer to ensure better grasp of the product and domain. Suggest fixes to complex issues by doing a thorough analysis of root cause and impact of the defect.Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments.Investigate & report on issues and potential risk events within designs and solutions.

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L2 Support Engineer |Technical / Production Support