L2 SOC Analyst

Role Proficiency:

Monitor cyber security s for our global customers in a 24x7x365 operations team under minimal supervision of Team Lead. Mentor junior members of the team as well as assist the Team Lead in supervision.

Outcomes:

1. Mentor junior members of the team to help them learn and achieve their full potential.


2. Respond independently to low and medium complexity incidents


3. Assist the Team Lead in supervisory activities leading to a high-performance organisation.


4. Under the overall supervision of Team Lead ensure that cyber security s from the SIEM and multiple sources are dealt with by the entire team within SLA. Communicate and escalate as per defined process.


5. Train and motivate the team to follow documented playbook.


6. Assist the Team Lead in ensuring quality of service across the team.


7. Review and recommend topics for inclusion or upgrade in the playbook as well as new Use Cases or the refinement of existing ones.


8. Adherence to defined SOC processes including housekeeping tasks. Adherence to the Information Security policies as defined by the company and customer.

Measures of Outcomes:

1. Innovation: Case Studies and value delivered to customer / Cyberproof.


2. Team adherence to SLA as agreed with the customer.


3. Productivity (Number of s addressed)


4. Quality - Percent of tickets that met quality norms


5. Adhere to process Nil NC during audits


6. Evidence of skill development including training certification etc.

Outputs Expected:

Cyber Security Monitoring :

1. Work in accordance with the Playbook under supervision of the team lead to monitor s in the CDC Platform / SIEM Tool etc. Ensure appropriate response in line with the SLA.

Cyber Security Incident Management:

1. Process s through analysis triage and resolution.


2. Communication and escalation as per defined process


3. Documentation including annotation in CDC / SIEM work log to ensure audit trail as per defined standards and quality requirements.


4. Reporting

Team Player:

1. Assist the team lead in ensuring Continuous Learning as well as in delivering on innovation and optimization


2. Mentor junior team members where possible.

Reporting:

1. Assist Team Lead in generation of required reports management information and analytics.

Other Responsibilities:

1. Ensure that the housekeeping tasks are performed


2. Undertake activities for example quality checks reviews etc. to ensure that the team as a whole are performing to standard requirements


3. Stand in for the team lead when required at customer meetings etc.


4. Assist in achieving near zero false-positives etc.

Skill Examples:

1. High proficiency in the use of CDC SIEM and other relevant tools


2. Skill to review and recommend Play Book improvements Use Case Refinements New Use Cases Process Improvements etc.


3. Excellent logical problem-solving ability and analytical skills for incident triage and analysis


4. Excellent oral and written communication skills.


5. Continually learn new technology and stay updated on cyber threats. Assist and motivate team members to do likewise


6. Ability to work in rotating shifts and also be on-call outside of shift hours on a regular and recurring basis.


7. Possess unimpeachable personal and professional integrity. Individuals will be required to submit to a background check.

Knowledge Examples:

3 to 5 years experience as SOC operations with SOC of global organization.

1. University Degree in Cyber Security (no back papers) / Bachelor s in Science or Engineering with training in cyber security


2. Highly proficient in Cybersecurity Incident Management process.


3. Highly proficient and up to date in cyber security s and incidents. Intermediate understanding of enterprise IT Infrastructure including Networks Firewalls OS Databases Web Applications etc.


4. Understanding of ISMS principles and guidelines; relevant frameworks (e.g. ISO27001)


5. Desirable Training / Certification in Ethical Hacking Tools Process and Frameworks related to cyber security etc.

Additional Comments:

Job Title L2 SOC Analyst- GoDaddy Inc Participate in continuous improvement efforts for SOC capabilities across people, process, and technology. Collaborate with teams to optimize detections and playbooks. Analyze and triage security incidents Mentor and train junior analysts Serve as escalation point for Junior analysts Participate in incident response activities as necessary. Your experience should include o Strong grasp of operating systems (Windows, Linux, MacOS) and networking protocols and concepts. o Extensive knowledge of internet security issues and the threat landscape. o Previous experience with the following tools: Splunk, EDR Solutions, Microsoft Security products. o Problem-solver with excellent communication skills, a deep technical understanding of security best practices. o Knowledge with threat hunting. o Strong grasp of the Incident response life cycle o Characterize and analyze network traffic to identify anomalous activity and potential threats to network resources. o Capable of writing advance ad-hoc SPL queries. o Analyze log files from a variety of sources (for example, Individual host logs, network traffic logs, firewall logs, and intrusion detection system logs) to identify possible threats to network security. o Utilize SIEM tools, such as SPLUNK and EDR tools, to enhance monitoring capabilities and expanding on the security posture of the current environment. o 4+ years experience in a SOC or Fusion Center environment You might also have o Incident Response specific or other relevant certifications [ex. GCIH, ECIH, SEC + etc.] o Experience with incident response in cloud platforms [AWS, GCP, etc].