L1 Support Engineer

Rojgar group

0 years

1 - 3 Lacs

jaipur

Posted:1 month ago| Platform: GlassDoor logo

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Skills Required

support software network configuration video security data

Work Mode

On-site

Job Type

Full Time

Job Description

Job Description – Desktop Support / L1 Support Engineer

Responsibilities:

Provide first-level technical support for hardware, software, and network-related issues.
Diagnose and troubleshoot issues with systems, applications, peripherals, and network connectivity (L1 support).
Install, configure, and maintain desktop/laptop systems, printers, and related equipment.
Respond to user queries via helpdesk tickets, phone, email, or walk-ins in a timely and professional manner.
Log and track all support activities in the organization’s ticketing system.
Assist with user account setup, email configuration, and software installations.
Escalate unresolved issues to L2/L3 or relevant technical teams.
Maintain an accurate record of IT assets (hardware and software).
Support A/V equipment for meetings and video conferencing.
Adhere to company policies and procedures for security and data protection.

Call & WhatsApp: 9813431813

Job Types: Full-time, Permanent, Fresher

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

Health insurance
Life insurance
Provident Fund

Work Location: In person

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