Knowledge Management Associate III

Allstate

0 - 2 years

4 - 8 Lacs

pune

Posted:4 hours ago| Platform:

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Skills Required

business services process design global operations administration solution design manager quality assurance knowledge management associate manager technology workflow support services

Work Mode

Work from Office

Job Type

Full Time

Job Description

Completes tasks associated with knowledge management strategy to achieve business goals and objectives, ensuring a searchable, organized, and single source of truth without duplication or redundancies
Applies quality assurance and compliance knowledge related systems and applications
Assists with knowledge base maintenance and improvement initiatives and maintains knowledge health through review of knowledge management activities, user feedback and coaching, and collaboration with subject matter experts and business partners
Maintains and executes communications and documentation after needs analysis
Creates and resolves knowledge related requests, while tracking trends and workflow queues
Influences and educates by giving technical instruction, offering process, design, maintenance, or content guidance whenever needed, demonstrating customer care principles, and providing leadership
Maintains specialty knowledge documentation to both internal and external knowledge bases ensuring content adheres to defined and documented guidelines, principles, and corporate Brand standards

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