Key Account Manager

Job Description – Key Account Manager

Location: Gurugram
Department: Business Development / Account ManagementReports To: [Head – Key Accounts / Business Head]

About the Role

As a Key Account Manager, you will be responsible for building, nurturing, and growing long-term relationships with high-value clients, ensuring their logistics and fulfillment needs are met with efficiency and innovation. You will act as a strategic partner to our enterprise and mid-market clients, helping them leverage our e-commerce enablement solutions (logistics, warehousing, fulfillment, and tech integrations) to scale their business.

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Key Responsibilities

• Own and manage a portfolio of high-value clients, ensuring strong relationships and retention.
• Act as a single point of contact for client requirements, escalations, and strategic discussions.
• Understand client business models, pain points, and growth objectives to recommend tailored solutions.
• Collaborate with cross-functional teams (Operations, Tech, Customer Success, Finance) to deliver seamless client experience.
• Drive account growth through upselling and cross-selling Shiprocket’s solutions (logistics, fulfillment, warehousing, SaaS integrations).
• Monitor client performance metrics (volumes, revenue contribution, SLA adherence, NPS) and take proactive measures for improvement.
• Prepare and present quarterly business reviews (QBRs) with clients to highlight performance, insights, and opportunities.
• Negotiate contracts, commercials, and renewals to maximize client lifetime value.
• Stay updated on e-commerce trends, competition, and logistics ecosystem to provide strategic inputs to clients.

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Key Skills & Competencies

• Strong relationship management and client-facing skills.
• Excellent communication, presentation, and negotiation abilities.
• Problem-solving mindset with ability to handle escalations and pressure situations.
• Analytical skills to interpret data and provide actionable insights.
• Knowledge of e-commerce, logistics, supply chain, or SaaS-based solutions is highly desirable.
• Ability to work in a fast-paced, target-driven environment.

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Qualifications & Experience

• Bachelor’s degree in Business, Commerce, Supply Chain, or related field
• 2-4 years of experience in Key Account Management / Enterprise Sales / Client Success, preferably in logistics, e-commerce, SaaS, or supply chain domains.
• Proven track record of managing and growing key/strategic accounts.

• Why Join Us?
• Join us to be part of a fast-growing startup where your ideas matter, your learning curve will be steep, and your growth will be faster than anywhere else.

Job Types: Full-time, Permanent

Work Location: In person