Junior Service Engineer

· Taking ownership of customer complaints reported and seeing problems through to resolution.

· Researching, diagnosing, troubleshooting and identifying solutions to resolve system complaints.

· Following standard procedures for proper escalation of unresolved complaints to the appropriate internal teams.

· Ask customers targeted questions to quickly understand the root of the problem.

· Talk clients through a series of actions, either via phone, email or chat, until customer is satisfied with the solution and gets machine on.

· Once a complaint is allotted by channel, acknowledge the customer. And obtain further details like type of complain and discuss action plan to solve it.

· Ensure all complaints are properly logged.

· Prioritize and manage several open complaints at one time.

· Document technical knowledge in the form of notes and manuals

· Maintain jovial relationships with clients

· Any task assigned by management.

Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person