Junior Noc Engineer

Position Overview

The Network Operations Center (NOC) team is responsible for monitoring, managing, and maintaining an organization's IT infrastructure and network systems on a 24/7 basis. NOC team members ensure optimal network performance, quickly identify and resolve issues, and maintain system availability.

Key Responsibilities

Monitoring & Surveillance

• Monitor network performance and system health using monitoring tools and dashboards
• Track network traffic, bandwidth utilization, and system resources
• Observe alerts and notifications from network devices, servers, and applications
• Maintain constant vigilance over critical infrastructure components
• Execute scheduled maintenance tasks and system updates

Incident Management

• Respond to network alerts, outages, and performance degradation
• Escalate complex issues to appropriate technical teams (Level 2/3 support)
• Document all incidents, actions taken, and resolutions in ticketing systems
• Follow incident management procedures and SLA requirements

Communication & Reporting

• Communicate network status to stakeholders during incidents
• Provide regular status updates during critical events
• Generate daily, weekly, and monthly performance reports
• Maintain detailed logs of network activities and changes

Required Skills & Qualifications

Technical Skills

• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, routing)
• Experience with network monitoring tools (SCOM, SolarWinds, DataDog, Ninja RMM, Graphana , Telegraph, Autosys)
• Familiarity with firewalls, routers, switches, and load balancers
• Knowledge of operating systems (Windows Server, Linux/Unix)

Certifications (Preferred)

• ITIL Foundation

Soft Skills

• Strong analytical and problem-solving abilities
• Excellent communication skills (written and verbal)
• Ability to work under pressure during critical incidents
• Detail-oriented with strong documentation skills
• Team player with good interpersonal skills
• Ability to work rotating shifts including nights, weekends, and holidays

Experience Requirements

• 1-5 years of experience in IT operations, network administration, or help desk roles
• Experience with ticketing systems (ServiceNow, Jira, Remedy)
• Hands-on experience with network troubleshooting and diagnostics
• Understanding of ITIL processes and best practices

Work Environment

• 24/7/365

  operations centre requiring shift work
• Fast-paced environment with multiple priorities
• Collaborative team setting with cross-functional interaction
• May require on-call availability
• Work from

  office all 5 working days