Junior Implementation Engineer

Junior Software Implementation Engineer – Freshworks Software

Location:

Department:

About Us

software implementation for Freshworks products

About the role:

You will be trained in: 

• Core modules of 

  Freshworks products

   (Freshdesk, Freshservice, etc) 
• Understanding 

  client requirements

   and business workflows 
• Configuring and 

  customizing Freshworks tools

   
• Basics of ITSM/CRM, automation, and third-party integrations 
• Hands-on workshops, shadowing of implementation engineers 
• Understanding of how businesses work and function 
• Stipend will be provided for the course of 3 months. 

Evaluation Criteria

continuously assessed

• Conceptual understanding (via assignments and assessments) 
• Communication skills (written & verbal) 
• Willingness and ability to learn quickly 
• Active participation in workshops 
• Ownership and problem-solving mindset 

Outcome

• Engineers who demonstrate consistent performance and cultural alignment will be considered for 

  full-time conversion

   as 

  Junior Implementation Engineers

   at Hectae Analytics. 
• Post-confirmation, you will be part of our client-facing implementation team, handling real-world customizations and project rollouts. 

Who Can Apply

• Graduates / final-year students in Computer Science, IT, or related fields 
• Strong interest in SaaS, product configuration, and client-facing roles 
• Willing to work from office full-time in Chennai 5 days a week