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F-secure
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Jr. IT Service Desk Engineer

Jr. IT Service Desk Engineer

2 - 3 years

|

4 - 8 Lacs

Posted:-1 days ago| Platform:

Apply

Skills Required

windows os cyber security service desk it service desk support services troubleshooting jira it operations mac os license management

Work Mode

Work from Office

Job Type

Full Time

Job Description

Employee Support Services (Onsite and Remote)
Device and lifecycle management
Purchasing and related processes
Cyber Security

Key responsibilities in this role:

Ticket handling and troubleshooting
Workstation and mobile device lifecycle management, license management etc.
Documentation (KB articles, change tickets)

What are we looking for

2-3 years of hands-on IT support or Service Desk operations experience with a proactive approach to working with people and collaborating across cross-functional, multicultural teams. You work systematically, prioritize effectively, and are comfortable managing multiple IT tickets and tasks.
Full professional proficiency in English (written and spoken) as that is our organizational language
Proficiency with Jira and ticket management systems
Understanding of basic cybersecurity principles and processes
Familiarity with O365, Entra, and Intune
Windows OS experience

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