22 Journey Mapping Jobs

Position Title: Digital & Marketplace Lead Department: Digital Commerce & Growth Reports To: Director Sales Role Summary: Mad4Detailing is seeking a high-energy, performance-driven Digital & Marketplace Lead to manage our online sales presence across D2C, Amazon, Flipkart, and other marketplaces. This role is responsible for driving revenue, optimizing channel performance, and ensuring seamless execution of all digital commerce initiatives. Key Responsibilities: Lead sales operations across marketplaces including product listings, pricing, promotions, and ratings. Own performance marketing campaigns (Amazon SP, Flipkart Ads, Google Shopping, etc.). Coordinate with creative and content teams to ensure high-performing listings. Monitor seller health metrics and maintain compliance on all platforms. Optimize the D2C website for conversions: pricing, bundles, and checkout UX. Prepare weekly and monthly dashboards on GMV, CAC, ROAS, and inventory sync. Collaborate with the Ops and Fulfillment team for smooth deliveries and returns. Requirements: 2 -4 years of experience in eCommerce / digital channel management. Strong understanding of Amazon Seller Central, Flipkart Seller Hub, Google Ads. Proven ability to run digital ads and interpret campaign analytics. Familiar with SEO, pricing logic, and online customer journey optimization. Experience with Excel, analytics dashboards, and performance reporting. Skills & Competencies: High ownership mindset and ability to multitask Strong communication and cross-functional coordination Creative problem-solving and ROI orientation Knowledge of car care, detailing, or auto aftermarket is a plus Compensation: As per industry standards + performance-linked incentives About the Company: Mad4Detailing, a division of LIV India Autocare Pvt. Ltd., is Indias fastest-growing car detailing product company, offering studio-grade coatings, PPF, polishers, and accessories through both offline and digital channels.

Role & responsibilities 10+ years of experience in Service Design . Strong in journey mapping, blueprinting, facilitation . Skilled in research, insight synthesis, and storytelling . Proven ability to work across teams in complex environments. Experience in B2B software/technical domains preferred. Lead journey mapping, service blueprinting, and workshops with stakeholders.

As a highly creative and experienced UI/UX Developer with over 5 years of experience, you will be responsible for designing and developing intuitive, user-friendly, and visually appealing interfaces for web and mobile applications. Your role will involve collaborating with product managers, developers, and stakeholders to understand user requirements and translate them into intuitive UI/UX designs. You will design wireframes, mockups, prototypes, and final user interfaces, ensuring consistency in design patterns and brand guidelines across products. Conducting user research, usability testing, and gathering feedback to enhance user experience will be part of your responsibilities. You will implement responsive, accessible, and pixel-perfect frontend designs using HTML, CSS, and JavaScript frameworks, optimizing applications for speed and scalability. Staying updated with UI/UX trends, tools, and best practices will also be key. In terms of technical and design skills, proficiency in design tools such as Figma, Adobe XD, Sketch, InVision, Zeplin, and Adobe Creative Suite is required. Frontend development skills in HTML5, CSS3, SCSS, JavaScript (ES6+), and familiarity with React.js, Angular, or Vue.js are essential. Experience in responsive and mobile-first design, CSS frameworks like Bootstrap and Tailwind CSS, as well as version control with Git/GitHub are necessary. You should possess UX skills including wireframing, prototyping, user flow creation, information architecture, usability principles, user research, persona creation, journey mapping, A/B testing, and data-driven design decision-making. To qualify for this role, you should hold a Bachelors/Masters degree in Design, Computer Science, HCI, or a related field, along with a minimum of 5 years of experience as a UI/UX Designer or Developer. A strong portfolio showcasing UI/UX projects across web and mobile platforms, excellent attention to detail, and creative problem-solving skills are required. Strong communication and collaboration skills are also essential. Nice to have qualifications include experience with animation tools like Lottie and After Effects, exposure to accessibility standards such as WCAG and ARIA, understanding of backend integration through REST APIs and JSON, and familiarity with Agile/Scrum environments. This is a full-time, permanent position. The work location is in-person, and the ability to relocate to Madurai is a requirement.,

SonyLIV is seeking a smart, driven, and experienced UX Designer to lead end-to-end user experience design across platforms. The incumbent will be responsible for creating intuitive, engaging, and visually compelling interfaces for consumer-facing digital products, ensuring alignment between user needs and business objectives. The ideal candidate will combine strong design expertise with user research skills, and have a proven track record of delivering impactful design solutions in fast-paced environments. POSITION SPECIFICATION Education Bachelors or Masters degree in Design, Human-Computer Interaction, Interaction Design, or a related field. Equivalent training or demonstrable work experience will also be considered. Overall Experience 6+ years of UX design experience in consumer-facing digital products (OTT, e-commerce, fintech, large-scale apps, or platforms). KEY RESPONSIBILITIES User-Centric Design Leadership: Lead the end-to-end design of interfaces across multiple platforms (iOS, Android, Web, Smart TVs). Drive design processes from problem framing and research to final user interactions. User Research & Insights: Conduct and synthesize user research to uncover intent, motivations, and pain points, crafting effective user journeys. Collaborate with research teams to validate designs through usability testing and rapid prototyping. Design Execution & Quality: Deliver high-quality wireframes, flows, prototypes, and interaction specifications with attention to detail and usability. Ensure designs adhere to accessibility standards and best practices. Cross-Functional Collaboration: Partner closely with product managers, researchers, engineers, and content teams to ensure design solutions balance user needs with business goals. Advocate for user-centric design through clear storytelling and rationale in cross-functional forums. Innovation & Continuous Improvement: Stay updated on design trends, emerging technologies, and tools to continuously enhance the product experience. BEHAVIORAL COMPETENCIES Strong problem-solving ability with a focus on user empathy. Ability to see the big picture while delivering detailed, high-quality design outputs. Excellent prioritization skills in a fast-paced, multi-project environment. Passion for creating delightful and meaningful user experiences. Strong communication, collaboration, and presentation skills to influence and align stakeholders. TECHNICAL COMPETENCIES Proficiency in modern design and prototyping tools such as Figma, Sketch, Adobe XD, etc. Strong portfolio showcasing impactful UX design projects. Expertise in user research methodologies, journey mapping, and interaction design. Understanding of responsive design principles and platform-specific guidelines (Android, iOS, Web, TV). Experience in usability testing and rapid prototyping techniques. Why join us Sony Pictures Networks is home to some of Indias leading entertainment channels such as SET, SAB, MAX, PAL, PIX, Sony BBC Earth, Yay!, Sony Marathi, Sony SIX, Sony TEN, SONY TEN1, SONY TEN2, SONY TEN3, SONY TEN4, to name a few! Our foray into the OTT space with one of the most promising streaming platforms, Sony LIV, brings us one step closer to being a progressive digitally-led content powerhouse. Our independent production venture, Studio Next, has already made its mark with original content and IPs for TV and Digital Media. We focus on creating an inclusive and equitable workplace where we celebrate diversity with our Bring Your Own Self philosophy. We strive to remain an Employer of Choice and have been recognized as: Indias Best Companies to Work For 2021 by the Great Place to Work Institute Listed as one of the 100 Best Companies for Women in India for eight consecutive years by AVTAR / Seramount UN Women Empowerment Principles Award 2022 for Gender Responsive Marketplace and Community Engagement & Partnership ET Human Capital Awards 2023 for Excellence in HR Business Partnership & Team Building Engagement ET Future Skills Awards 2022 for Best Learning Culture in an Organization and Best D&I Learning Initiative EXEMPLAR of Inclusion in the Most Inclusive Companies Index 2024 by AVTAR / Seramount The biggest award, of course, is the thrill our employees feel when they can Tell Stories Beyond the Ordinary! Show more Show less

As a Marketing Automation Intern, you will have the opportunity to support in the setup and management of marketing campaigns utilizing tools such as CleverTap, MoEngage, Netcore, and more. This internship presents a hands-on experience in the realm of digital marketing and automation, allowing you to develop your skills in this field. Your responsibilities will include assisting in the configuration of campaigns and workflows, working across various channels such as email, SMS, and push notifications. You will be tasked with aiding in user segmentation, journey mapping, and automation strategies. Additionally, you will analyze campaign performance, generate reports, and collaborate with different teams to enhance marketing efforts effectively. We welcome freshers who possess a strong eagerness to learn and have a basic understanding of digital marketing concepts. Proficiency in MS Excel and PowerPoint is advantageous. Strong analytical and communication skills are essential for this role. The internship offers a stipend of 8000/- per month and has a duration of 3 months. Upon successful completion, you will receive a Certificate and a Letter of Recommendation as perks. If you are passionate about communication, campaign concepts, presentation skills, SMS marketing, Excel, journey mapping, user segmentation, analytical skills, email marketing, push notifications, and marketing automation, this internship is an excellent opportunity for you to grow and develop in the field of digital marketing.,

Location: Bangalore-Based | Type: Contract Were looking for a Lead Product Designer to own the full customer experience across digital journeysfrom first interaction through onboarding, retention, and personalization. Youll play a key role in shaping how users feel, navigate, and connect with the product. Responsibilities Lead the design of mobile/web experiences that improve usability and drive engagement. Conduct journey mapping, usability testing, and research-led iteration. Collaborate with cross-functional partners to align user and business goals. Balance long-term design vision with fast-moving MVP cycles. Define scalable design frameworks and reusable patterns. What You Bring 57 years in product design, ideally B2C-focused. Strong understanding of customer behavior and product-led growth. Demonstrated ability to translate complexity into intuitive interactions. A portfolio that reflects both user impact and business context. Why Join Work on meaningful design problems that drive customer satisfaction and growth. Join a design-first culture where your work influences strategy. Strong product/design collaboration. Skills: research-led iteration,design frameworks,usability testing,product-led growth,design,cross-functional collaboration,b2c,user experience (ux),customer behavior analysis,journey mapping,product design,customer experience Show more Show less

Amuras Vision We believe that the most under-appreciated route to releasing untapped human potential is to build a healthier body, and through which a better brain. This allows us to do more of everything that is important to each one of us. Billions of healthier brains, sitting in healthier bodies, can take up more complex problems that defy solutions today, including many existential threats, and solve them in just a few decades. Billions of healthier brains will make the world richer beyond what we can imagine today. The surplus wealth, combined with better human capabilities, will lead us to a new renaissance, giving us a richer and more beautiful culture. These healthier brains will be equipped with deeper intellect, be less acrimonious, more magnanimous, and have a kinder outlook on the world, resulting in a world that is better than any previous time. We find this vision of the future exhilarating. Our hopes and dreams are to create this future as quickly as possible and ensure that it is widely distributed and optimized to maximize all forms of human excellence. Role Overview Were seeking a reflective, systems-aware, and change-oriented Service Designer to help reimagine the employee experience across organizational structures, policies, and culture. Youll work hands-on with multidisciplinary teams to decode how people, power, processes, and purpose interact within an organization, and use design to nudge them into better alignment. Your work will uncover friction, co-create clarity, and shape conditions for meaningful transformation What Youll Own Organizational Problem Framing & Goal Alignment Translate organizational ambiguity into design opportunities by framing challenges related to culture, leadership, and internal processes into actionable service goals, defined collaboratively with HR, operations, and leadership stakeholders. Employee Experience Journey Mapping Create detailed employee lifecycle maps i.e., onboarding, performance, transition, learning, that reveal gaps, expectations, and touchpoints. Design future-state service blueprints that reflect both emotional journeys and systemic dependencies. Cultural & Behavioral Research Lead qualitative research with employees across levels. Extract patterns in expectations, motivations, and friction. Use behavioral frameworks (e.g., COM-B, Jobs to Be Done) to inform design interventions that support organizational change. Facilitation for Change Design and facilitate workshops, storytelling artifacts, and reflective rituals that foster alignment, co-ownership, and narrative shifts across teams. Create participatory spaces for dialogue between departments, hierarchies, and mindsets. System Mapping & Organizational Foresight Use techniques like causal loop diagrams, value network mapping, and systems thinking tools to surface underlying tensions and feedback loops. Identify leverage points for sustainable organizational change and team resilience. Policy, Process & Tool Redesign Work with HR, IT, and business leaders to redesign support services and internal tools ranging from feedback rituals to onboarding flows, thus ensuring theyre human-centric, inclusive, and effective at scale. Cross-functional Collaboration & Implementation Support Partner with internal communications, Leadership & Development, and product/service owners to embed insights into real organizational rhythms. Support implementation through blueprints, playbooks, and change narratives. What Were Looking For 2 - 4 years of experience in Service Design, Organizational Design, or Employee Experience Transformation Demonstrated expertise in journey mapping, blueprinting, and systems thinking. Experience conducting qualitative research in sensitive organizational environments Strong facilitation skills across co-creation, reflection, and strategy alignment. Proficiency in tools like Miro, Figma, Mural etc and other collaboration platforms. Understanding of organizational psychology, behavioral science, or change models (e.g., ADKAR, MEDGI, Kotter, or Bridges Transition) Excellent communication, storytelling, and synthesis skills across stakeholder groups. Bonus: Exposure to strategic foresight, employee wellbeing design, or workplace transformation Why This Role Is for You You believe employee experience is as critical as customer experience in shaping an organizations success. You thrive in complexity, and take pride in making the invisible dynamics of organizations visible and actionable. Youre passionate about designing internal services that enable people to do their best work, not just fixing interfaces. Youre not afraid to ask tough questions, but you lead change with empathy and strategic clarity. Youre excited to contribute to more human, equitable, and responsive organizations through design. Here are answers to some questions you may have Who is Amura We are a health startup with presence in multiple countries How old are you 6+ years What is special about you Our clients are at the heart of the Amura protocol, an intensive health program. Choosing this journey makes them truly special. Our team, composed of brilliant minds in operations, medicine, and marketing, invites you to explore joining us. Our success is evident in our 82+ Net Promoter Score (NPS), and all our business comes organically as people love what we do. What is special about working with you You will grow crazy-fast. As a rule of thumb, you can expect 5 years of growth for every year you are with us. But beware, growth like that cannot be achieved with life as usual. But beware, growth like that cannot be achieved by any ordinary person. What kind of people are you looking to add to your team We are looking for people who, when given the opportunity to have a measurable impact on the world, will take it. Who values human life and is willing to work tirelessly on not only improving themselves for their own sake but for the benefit of everyone in the world. We work on the edge of our own best, striving to find what could come next in our growth. Anyone that joins the team will not only find the challenges they need to push them, but also will have Amura at their back for support and guidance Where is your office Chennai (Perungudi) Work Model Work from Office because great stories are built in person! Do you have an online presence https://amura.ai (we are @AmuraHealth on all social media) Perks I get when I join Amura Great salary, combined with greater growth opportunities Health insurance for you and your dependents All Amura programs are available free of cost to you and your dependents (youll have to pay for the consumables, though) Show more Show less

As a Service Design Strategist, you will leverage your 3+ years of experience in service design or digital experience strategy to lead the design of service blueprints and digital customer journeys in alignment with business outcomes. Your expertise in journey mapping, blueprinting, and service modeling will be crucial in identifying pain points and opportunities in the customer experience. You will be responsible for translating complex functional and nonfunctional requirements into actionable service design strategies, ensuring a solid understanding of digital platforms, design systems, and UX principles. Collaboration is key in this role, as you will partner with product, UX, and engineering teams to integrate service design into product development. Facilitating workshops and design sprints to co-create with stakeholders will be part of your routine, along with maintaining and updating service design documentation using tools like SharePoint and Mural. Your ability to apply sociocultural trends to innovate service designs will be highly valued, as you manage the service layer of digital products, including onboarding, support, and in-product guidance. You will advocate for user-centered service solutions across the customer journey, measuring and iterating on service design improvements based on customer feedback and business KPIs. Overseeing the service design process for medium to large projects, you will ensure alignment with delivery timelines and business objectives, using prototypes to communicate service design concepts clearly and tracking the impact of service improvements through performance indicators. To excel in this role, you should have a Bachelors/Masters in Design, Human-Computer Interaction, or equivalent experience, along with experience in e-commerce, SaaS, or platform-based digital services. Your strong problem-solving skills and ability to adapt to changing business needs will be essential in driving delivery and impact within the organization.,

You will be joining our growing product team as a UX Designer, where your creativity and attention to detail will be essential. Your main focus will be on creating user-centered designs, enhancing digital experiences, and simplifying complex problems into elegant solutions. Your responsibilities will include collaborating with various team members like product managers, UI designers, developers, and stakeholders to ensure seamless user journeys across web and mobile platforms. This will involve conducting user research, interviews, surveys, and usability testing to understand user needs and pain points. Analyzing data and insights will be crucial in making informed design decisions and product enhancements. Developing personas, journey maps, and user flows will help you visualize and communicate user behavior effectively. Your role will also require translating user needs and business requirements into wireframes, prototypes, and functional specifications. Designing intuitive and consistent user experiences for web, mobile, and software applications will be a key part of your responsibilities. Collaboration with product teams to define and prioritize UX requirements in product roadmaps is essential. You should be proficient in creating low to high-fidelity wireframes and interactive prototypes using tools like Figma, Sketch, Adobe XD, or Axure. Validating design solutions through iterative testing and feedback loops will be necessary to ensure user satisfaction. Working closely with UI designers to align visual designs with user experience goals is crucial. Collaboration with developers during implementation to ensure design feasibility and consistency is also part of the job. Presenting and justifying design solutions to stakeholders and incorporating feedback will be an important aspect of your role. You should have 5-7 years of hands-on experience as a UX Designer or in a similar position. A strong portfolio showcasing UX case studies, wireframes, and user-centered design processes is required. Proficiency in design tools such as Figma, Sketch, Adobe XD, InVision, or similar is essential. Familiarity with responsive design principles and accessibility standards, as well as understanding design systems, usability principles, and best practices in UX, will be beneficial for this role.,

About the Company: Join noon, the region's leading consumer commerce platform that is constantly evolving and expanding its services across the Middle East. With a strong presence in Saudi Arabia, the UAE, and Egypt, noon offers marketplaces for food delivery, quick commerce, fintech, and fashion. At noon, we are driven by our mission to ring every doorbell, every day, and provide innovative solutions to meet the daily needs of our customers. About the Role: Join our fast-growing on-demand marketplace, NowNow, which connects customers in the UAE and KSA with a wide range of grocery and everyday essentials delivered quickly and conveniently. As part of the NowNow team, you will contribute to shaping the future of eCommerce and revolutionizing how people access their daily needs. We prioritize speed, reliability, and customer satisfaction, partnering with local stores to offer a seamless shopping experience. Responsibilities: - Collaborate with the Product Manager to deeply understand user problems and develop effective solutions. - Utilize a scientific approach for problem-solving, including user research, competitive benchmarking, data analysis, and brainstorming sessions. - Translate business requirements into high-fidelity prototypes through flows, wireframes, and mockups to create intuitive user experiences. - Facilitate cross-functional alignment on solution approaches with the help of mockups and wireframes. - Implement high-quality designs following industry best practices and focusing on attention to detail. - Contribute to the product vision and stay updated on design trends to enhance user experience continuously. - Play a key role in product planning and strategy development. Requirements: - Bachelor's Degree or equivalent education. - Minimum of 4 years of experience in product design. - Proficiency in design tools like Figma, InVision, Zeplin, Sketch, Illustrator, Photoshop, etc. - Experience in designing flows for large-scale consumer apps and managing complex design projects independently. - Strong understanding of user experience and journey. - Ability to work in a fast-paced environment with excellent communication skills. - Self-driven individual with a proactive approach and a sense of ownership. - Knowledge of Illustrations, Animations, and E-commerce is a plus. Ideal Candidate: We are seeking individuals with high standards, a strong work ethic, and a proactive mindset. The successful candidate should be resourceful, action-oriented, and demonstrate originality in their work. Adaptability, willingness to learn, and readiness to pivot are essential qualities for excelling at noon.,

The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with brand objectives and customer needs. This role bridges marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Location: Mexico City The Integrated Marketing Automation Strategist plays a critical role in designing data-driven, cross-channel customer experiences that align with US brand objectives and customer needs. This role bridges US marketing strategy, experience planning, and technical execution, translating strategic inputs into actionable, automated use cases across paid, owned, and earned channels. Working closely with brand teams, analytics, and platform experts, this strategist ensures seamless journey design, personalization, and optimization leveraging the full capabilities of Salesforce Marketing Cloud and related technologies. Key Responsibilities - Translate Marketing Strategy & CXP&O inputs into marketing automation use cases (e.g. Single / cross / multi-channel journeys, personalization) to align the outputs with business goals - Design cross-channel journeys using segmentation, triggers, personalization, and the Journey Builder icons - Collaborate with Analytics and Insights Lead on audience selection and behavioral triggers - Working with brands to develop business rules behind use cases and translate into technical requirements - Facilitate the handover and subsequent documentation of logic and requirements to the Platform Experts - Communicate and provide guidance on Marketing Cloud capabilities - Work with brands towards journey optimization for feasibility & best practices - Share thought leadership on journey design and optimization Essential Requirements - 5-8 years in marketing automation, experience design, or digital marketing - Proficient in journey mapping, utilization of SFMC's Journey Builder - Design and develop use cases for paid and earned channels - Familiar with Salesforce Marketing Cloud and automation tools - Strong understanding of data signals, segmentation, and personalization - Experience writing briefs and functional documentation - Knowledge of omnichannel and trigger-based engagement strategies - Experience working with foreign markets, preferred US - Advanced professional English proficiency - 2 or more certifications like Marketing Cloud Consultant, Marketing Cloud Email Specialist, Marketing Cloud Administrator, Data Cloud Consultant, Strategy Designer Certification Collaboration & Soft Skills - Strategic thinker balancing creativity with feasibility - Clear communicator and detail-oriented planner - Highly collaborative with cross-functional teams - Passionate about customer experience and marketing innovation Commitment to Inclusion Novartis is committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve. Novartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to tas.mexico@novartis.com and let us know the nature of your request and your contact information. Please include the job requisition number in your message. Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting, and inspiring each other. Combining to achieve breakthroughs that change patients" lives. Ready to create a brighter future together https://www.novartis.com/about/strategy/people-and-culture Join our Novartis Network: Not the right Novartis role for you Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: https://talentnetwork.novartis.com/network Benefits and Rewards: Read our handbook to learn about all the ways we'll help you thrive personally and professionally: https://www.novartis.com/careers/benefits-rewards,

Angel One is one of India's fastest-growing fin-tech companies, with a mission to simplify investing for every Indian. With over 3+ crore clients, the company is focused on building at scale and creating a significant impact. The Super App developed by Angel One helps clients manage their investments, trade seamlessly, and access personalized financial tools powered by new-age technologies such as AI, Machine Learning, and Data Science. At Angel One, you will have the opportunity to be part of a dynamic and innovative team. The company encourages experimentation, velocity, and bold, user-first decision-making on a daily basis. The work culture is characterized by less hierarchy and more momentum, where every individual has the opportunity to contribute and build something lasting. As a Group Manager - UX Research & Service Design at Angel One, you will play a key role in defining and evolving the research and service design function within the product ecosystem. You will collaborate with various teams including Design, Product, Data, Engineering, and Business to incorporate user insights and service thinking into product roadmaps. Additionally, you will lead, mentor, and grow a high-performing team of UX Researchers and Service Designers while fostering a culture of curiosity, empathy, and impact. Your responsibilities will include overseeing foundational, generative, and evaluative research to guide decisions across product lifecycles, translating user insights into strategic recommendations, and driving end-to-end service design initiatives. You will also be responsible for building frameworks, tools, and processes to scale research and service design maturity across the organization. The ideal candidate for this role should have at least 10+ years of experience in UX Research, Service Design, or related fields, with a minimum of 3+ years in a leadership role. Strong knowledge of qualitative and quantitative research methods, experience with service design tools, excellent communication skills, and a user-first mindset are essential. Prior experience in fintech or platform products is considered a strong advantage. Angel One offers a flexible work model, a commitment to employee growth, and a comprehensive benefits package that includes health insurance, wellness programs, and learning & development opportunities. The company's culture is built on the principles of Diversity, Equity, and Inclusion (DEI), ensuring a supportive and inclusive environment for all employees.,

As a UX/UI Designer at our company, you will play a crucial role in crafting exceptional user experiences. You will work closely with both internal and external stakeholders to design efficient workflows and translate them into clean, intuitive, and functional interfaces. Your user-first mindset, strong research skills, and passion for design innovation will be essential in this role. Key Responsibilities: - Lead UX strategy and design initiatives - Collaborate with Product and Engineering teams to define product direction - Create wireframes, prototypes, user flows, and visual designs - Conduct user and market research to inform design decisions - Present design concepts to stakeholders and incorporate feedback - Maintain design standards, guidelines, and best practices - Perform competitive analysis and monitor industry trends - Create journey maps and personas to understand user needs - Test usability and iterate based on user feedback - Work in an agile environment and advocate for design throughout the product lifecycle Requirements: - Experience Range: 6+ years of experience - Notice Period: Immediate to 60 days of NP candidates can apply - Location: Bangalore and Hyderabad only - Work Mode: Hybrid Qualifications: - BS/MS in Visual Design, Human-Computer Interaction, Interaction Design, or related field - Proven UX/UI experience for multiple platforms including desktop, mobile, and tablet - Excellent visual design skills with sensitivity to user-system interaction - Demonstrable UX/UI design skills with a strong portfolio - Solid experience in creating wireframes, storyboards, user flows, and process flows - Ability to present designs and sell solutions to stakeholders - Proficiency in Adobe Creative Suite, Figma, Sketch, InVision, Axure, or other design tools - Understanding of motion design for interactive experiences - Demonstrate understanding of Design Thinking activities - Ability to solve problems creatively and effectively - Up-to-date with the latest UI trends, techniques, and technologies - General understanding of front-end development process, including HTML and CSS - Fluent English communication skills required In this role, you will be part of a culture that prioritizes caring, continuous learning and development, interesting work, balance and flexibility, and a high-trust environment. GlobalLogic, a Hitachi Group Company, is a trusted digital engineering partner known for collaborating with forward-thinking companies to create innovative digital products and experiences. Join us to work on impactful projects and be part of a high-trust organization committed to integrity and trust.,

Key Skills: UX design, Figma, Sketch, Zeplin, Miro, InVision, wireframing, prototyping, UI design, WCAG, design systems, user research, journey mapping, information architecture, stakeholder management. Roles & Responsibilities: Collaborate with product managers, developers, and business stakeholders to define product goals and translate them into user-centered design solutions. Lead the UX lifecycle including user research, persona development, journey mapping, wireframing, prototyping, and usability testing. Create wireframes, interactive prototypes, high-fidelity mockups, and UI specifications using tools like Figma and Sketch. Develop and maintain scalable design systems, style guides, and reusable UI component libraries. Apply user insights, behavioral data, and analytics to refine and improve user experiences. Conduct competitive analysis and contribute to product strategy using design thinking methodologies. Ensure all designs are accessible, inclusive, and compliant with WCAG accessibility standards. Advocate for UX best practices and mentor junior designers when needed. Present and justify design decisions to stakeholders with strong communication and collaboration. Experience Requirement: 6-10 years of experience in UX design with a strong portfolio showcasing user-centered design for web and mobile platforms. Experience across various domains such as enterprise software, B2B, insurance, and reinsurance. Proven ability to work collaboratively in agile environments and across cross-functional teams. Education: Any Post Graduation, Any Graduation.

Key Skills: UX Design, Human-Centered Design, Usability Testing, Interaction Design, Wireframing, Prototyping, Journey Mapping, Accessibility, Axure, InVision, Sketch, MIRO, Adobe CS, HTML, CSS, JavaScript, Agile, Communication. Roles & Responsibilities: Collaborate with product teams, business stakeholders, end-users, and UX practitioners to identify problems and opportunities. Apply human-centered and data-driven principles to conceptualize and validate user-friendly and business-aligned solutions. Perform task analysis, workflow analysis, process diagramming, and journey mapping. Create wireframes, multi-fidelity prototypes, and conduct usability testing and validation with evidence-based iteration. Design user interfaces and interactions, prepare detailed specifications, and provide implementation support. Ensure adherence to UX standards across products for usability and consistent user experience. Translate design specifications for technical teams and work effectively in both remote and collocated environments. Experience Requirement: 5-12 years of experience in Human-Centered Design in an agile software development environment. Experience creating and executing usability tests. Experience designing interfaces for complex, multi-step interactions and data visualizations. Proficiency in responsive web or mobile application design with a mobile-first approach. Familiarity with web accessibility and assistive technologies. Ability to manage multiple priorities across different products with strong attention to detail. Skilled in presenting design work and receiving feedback in a team environment. Experience iterating on design solutions using UX best practices. Education: Any Post Graduation, Any Graduation.

The Digital Software Engineer Sr Analyst role is a seasoned professional position where you will be applying your in-depth disciplinary knowledge to contribute to the development of new techniques and processes. Your expertise will help in improving workflows for the area or function you are responsible for. You will integrate subject matter and industry expertise within a defined area, requiring a deep understanding of how different areas collectively integrate within the sub-function. Your role will involve evaluating moderately complex issues with substantial potential impact, requiring good analytical skills to filter, prioritize, and validate information from multiple sources. Strong communication and diplomacy skills are essential for this role, as you will regularly assume leadership responsibilities within teams and be involved in coaching and training new recruits. Your impact will be significant in terms of project size and geography, influencing decisions and providing services to others in your area of specialization. As a Digital Software Engineer Sr Analyst, your responsibilities will include executing and driving program deliverables, application design, and development efforts to completion. You will serve as a development lead on medium-scale projects and support the execution of larger efforts. Operating with considerable autonomy, you will significantly influence the design and development of applications by providing subject-specific expertise and a high level of understanding of application programming principles. It is crucial to build expertise across domains and customer journeys of Digital/Assisted and External Partner consuming Citi APIs. You will lay out tech design patterns for API designers to follow, ensuring effective adoption in designs and publishing new design patterns as required based on new architectures or requirements. Your role will involve analyzing and troubleshooting coding, application performance, and design challenges, as well as researching the root cause of development and performance concerns. You will need to have a deep understanding of the technical requirements for the solutions being built and demonstrate an advanced understanding of supported main system flows. Participating in design discussions as a Development Lead, you will play a key role in driving design decisions by leveraging your knowledge of application code details and experience with technology and teams engaged. Working with limited guidance, you will be responsible for turning complex application designs into well-written applications and partnering with industry vendors to support our Digital architecture. Collaboration with various stakeholders such as Architects, Info Sec, Business, and other internal stakeholders will be essential to come up with end-to-end designs for any impediments faced by Designers. You will communicate progress, anticipate bottlenecks, identify and mitigate issues, and work across teams to optimize processes. Regularly reviewing metrics, processes, test plans, and operations, you will continuously assess development processes and work with teams to improve concurrent project delivery. Sharing knowledge with the team and conducting skill enhancement workshops will be part of your responsibilities. Qualifications for this role include extensive knowledge of the Consumer Banking Domain, APIs, and Customer Experience on Digital Platforms. You should have expertise in Requirement Gathering, Agile practices, User Story creations, SDLC, and a high level understanding of Microservices, Open Banking, and Oauth2. Hands-on experience with tools such as Bitbucket, Jira, Swagger Editor, Confluence, and MS Office is required. Strong communication skills, team player mindset, and the ability to inspire the team to enhance their skillsets are crucial for success in this role. Additionally, a strong understanding of API design practices, XML, Restful JSON, SOA concepts, and Web Services is necessary. The ideal candidate will have 5-8 years of experience in a product development/product management environment, strong analytical and quantitative skills, and experience leading infrastructure programs. Education requirement for this role is a Bachelors/University degree or equivalent experience. Citi is an equal opportunity employer. If you are a person with a disability and need accommodation to use our search tools or apply for a career opportunity, review Accessibility at Citi. For more information on Citis EEO Policy Statement and Know Your Rights, please refer to the respective documents.,

As a UX Designer at Amagi, you will be part of the Amagi Design team based in Bangalore, working on building the future of media technology. We are looking for individuals with 27 years of experience who are passionate about designing for users, have a keen eye for detail, and approach complex challenges with thoughtful processes. If you are someone who can see the big picture while delving into the specifics, you will find a perfect fit in our team. Your primary responsibility will be to collaborate closely with product managers, engineers, and fellow designers to craft intuitive, cohesive, and elegant experiences across our platforms. From the onset, you will play a crucial role in shaping the product direction by asking pertinent questions, identifying user needs, and translating insights into actionable opportunities. Your proficiency in synthesizing research, analyzing data, and conducting design workshops will be pivotal in this role. Design research will be a significant component of your work. You should be adept at planning and executing user studies, consolidating qualitative and quantitative insights, and utilizing these findings to drive informed and scalable product decisions. A strong foundation in visual design is essential for this position. You are expected to possess a solid understanding of graphic design principles such as typography, color theory, layout, and hierarchy, and apply them with clarity and elegance. While we do not mandate strict adherence to visual design norms, your creations should consistently exhibit thoughtfulness, precision, and aesthetic balance. This role demands the ability to navigate through ambiguity, work autonomously, and collaborate effectively across various disciplines. You must be proficient in articulating your ideas clearly, substantiating them with logical reasoning, and refining them through constructive criticism and iterative processes. Whether you are working on prototypes, journey maps, or final UI designs, your contributions will shape the interactions of some of the world's leading media brands with our tools. We highly value designers who can zoom out to conceptualize systems and strategies, and just as easily zoom in to address edge cases and interaction intricacies. While a formal design education is beneficial, we prioritize critical thinking, collaborative work ethic, and a strong sense of design conviction. If you are deeply passionate about design, endlessly curious, and driven by impactful work, we are eager to hear from you and potentially have you join our team in Bangalore at our office near Meenakshi Temple on Bannerghatta Road.,

Job Title: Customer Experience Manager Location: Noida Exp- 5 to 8 years 8 to 13 years Job Category: Customer & Employee Experience, and Service Excellence Job Description: We are seeking a highly motivated and experienced Customer Experience and Service Excellence Manager to join our team. The ideal candidate will be responsible for enhancing service and operational excellence, identifying opportunities for improvement, implementing best practices, and leading initiatives to optimize customer and employee experiences. Key Responsibilities: Customer Experience (CX): Onboard client's teams to the CX Program by conducting in-depth Customer Learning sessions, CX Maturity Assessments, and Voice of the Customer analysis. Design, conduct, and evaluate studies to identify key customer interactions that need attention or improvement, documenting requirements. Develop personas, journey maps, and other tools to lead teams through problem-solving of complex business and technical challenges that directly impact the customer experience. Analyze, quantify, and clearly articulate the value derived from program actions. Design new and innovative customer interactions and touchpoints to enhance and differentiate our customer experience. Prioritize, manage, and deliver people/process/technology initiatives that optimize the Customer Experience end-to-end and result in quantifiable CX metric improvements. Provide thought leadership on the latest CX strategies and tools and seek to constantly advance HCLs position as a leader in Digital Workplace Services. Regularly communicate progress and opportunities to all levels of the organization using engaging and informative content. Effectively influence fellow leaders and team members to gain support for the CX Program with data and persuasion. Evangelize the Customer Experience mission and vision to all levels of the organization. Service Improvement and Continuous Service Improvement (CSI): Review and recommend service level hygiene and improvement. Proactively assess operational practices across people, processes, and tools. Drive Continual Service Improvement Programs across various client and digital workplace services domains. Conduct Customer Experience/Technology Roadmap Workshops and create roadmaps to support efforts. Establish and implement industry best practices within our service delivery. Identify the need for proactive SWAT Programs. Make recommendations for tool adoption and maturity and drive implementation. Drive improvements to support end-user and customer leadership experience. Drive customer satisfaction. Foundation Services: Maturity Assessment, Benchmarking, and Best Practice Sharing: Conduct GAP/Maturity assessments and share results with action plans. Conduct predictive analysis for performance, productivity, and process improvement suggestions. Performance benchmarking with recommendations. Establish best practice guidelines and frameworks. Identify and enable learning and development opportunities. Establish 360 connect and feedback channels with internal and external customers/stakeholders. Establish business guidelines and validate new deals and renewals. Change Enablement (BCM): Understand the challenges users face adapting to new digital technologies and ways of working. Conduct workshops, interviews, surveys, focus group studies, and other engaging activities across the customers organization to collect and analyze user behavior data. Define and track adoption metrics across multiple initiatives in a program by analyzing tool usage data, monitoring end-user adoption, and devising adoption campaigns that include key learning objectives and change management activities. Implement change strategies and plans for multiple engagements that can cross-functional boundaries. Integrate change management with product management and influence successful mitigation strategies with integrating best practices, change management efforts, and interacting with key stakeholders to enable communication efforts. Practice Development: Publish best practices, case studies, white papers, and success stories. Establish an Innovation Council and identify opportunities for innovation, experience tools, and optimization. Qualifications: Overall progressive experience in Service Delivery, Operations Management, or Customer Support. Strong program management experience, including strategic planning, organization, execution, and follow-through. Strong data gathering and analytical skills which translate to action for improvement. Good presentation skills to build and share inspiring visual stories and use cases. Strong collaboration and influencing skills at all levels. Ability to adapt and change with the needs of the organization and business. Understanding of digital workplace solutions that enable collaboration, communication, and knowledge sharing. Recent experience as part of a Customer Experience organization preferred. Excellent communication skills in English. Certified or trained in Project Management (Agile Scrum Master, PMP/Prince2, CAPM, etc.). ITIL v3 or above certification. Experience in handling End User Technology Transition and Transformation Projects. Experience in delivery management and deployment of solutions.,

Description We are seeking an experienced Adobe Journey Optimizer to join our marketing team in India. The ideal candidate will be responsible for developing and executing customer journey strategies that enhance user engagement and drive conversion rates. Responsibilities Develop and implement marketing campaigns using Adobe Journey Optimizer. Analyze customer data and behavior to optimize marketing strategies. Collaborate with cross-functional teams to ensure seamless execution of marketing initiatives. Monitor and report on campaign performance metrics, providing insights for improvement. Stay updated with industry trends and best practices in customer journey optimization. Skills and Qualifications 5-10 years of experience in digital marketing or customer journey optimization. Strong knowledge of Adobe Experience Cloud, particularly Adobe Journey Optimizer. Proficient in data analysis and interpretation to drive marketing decisions. Experience with A/B testing and other optimization techniques. Excellent communication and collaboration skills. Ability to work in a fast-paced environment and manage multiple projects simultaneously.

Role : UI/UX Designer & Chatbot Experience : 8+Years Notice Period : Immediate to 15 Days Skills: UI/UX Designer + Chatbot, Chatbot Interface Design, UX Research & User Journey Mapping, Prototyping & Design Tools Proficiency, Design Thinking & Human-Centered Design, Collaboration & Communication, Conversational UI Trends & Emerging Tech Awareness. Job Description We are looking for an experienced UI/UX Designer with expertise in chatbot interface and conversational user experience design . The ideal candidate will have a proven track record of building intuitive digital products, applying design thinking methodologies, and collaborating cross-functionally to deliver outstanding user experiences. Key Responsibilities Chatbot Interface Design Design visually engaging and brand-aligned chatbot UI elements. Create conversational flows, micro-interactions, and visual assets to enhance engagement. User Experience & Journey Mapping Develop and refine user journeys for chatbot interactions to ensure a seamless experience. Conduct user research, usability testing, and iterate designs based on insights. Design Thinking & Innovation Apply human-centered design and Design Thinking methodologies to solve complex user challenges. Collaborate with product managers and engineers to prototype and validate design ideas. Wireframing & Prototyping Create wireframes, interactive prototypes, and high-fidelity mockups using tools like Figma, Sketch, or Adobe XD. Clearly communicate design concepts and functionality across teams. Cross-Functional Collaboration Partner closely with developers and stakeholders to ensure design feasibility and alignment with business goals. Present design proposals and incorporate feedback into design iterations. Continuous Learning & Trend Awareness Stay up-to-date with the latest trends in conversational UI, UX best practices, and design technologies. Explore innovative tools and techniques to improve the design process. Required Skills & Qualifications 8+ years of professional UI/UX design experience with a focus on chatbot or conversational AI. Strong portfolio demonstrating successful design of digital products and conversational interfaces. Expertise in Figma, Sketch, Adobe XD, or similar tools. Deep understanding of UX principles, information architecture, and interaction design. Experience with user research, usability testing, and data-driven design. Proficient in applying Design Thinking and human-centered design practices. Nice-to-Have Experience with ServiceNow Virtual Agent UI customization or Microsoft Teams chatbot integration. Basic knowledge of AI/NLP and their application in chatbot design. Familiarity with front-end technologies (HTML, CSS, JavaScript) for effective developer collaboration. UI/UX certification or Design Thinking training. Soft Skills Excellent communication and interpersonal skills. Strong problem-solving attitude with a proactive and creative mindset. Ability to work effectively in a dynamic, fast-paced environment.

Job Title: UI/UX Design Intern Location: Remote Duration: 3 - 6 months We are looking for a passionate and creative UI/UX Design Intern to join our team and help craft seamless, engaging user experiences. Role Overview As a UI/UX Intern, you will work closely with our product, development, and marketing teams to create wireframes, prototypes, and user interface designs. You'll gain hands-on experience in designing real-world applications and digital platforms. Key Responsibilities Assist in designing wireframes, prototypes, and user interfaces for web and mobile platforms. Conduct user research, gather insights, and apply feedback to enhance design decisions. Collaborate with developers to ensure design feasibility and implementation. Contribute to and maintain design systems and style guides. Participate in brainstorming sessions and contribute ideas to improve user experience. Perform usability testing and iterate on designs based on user feedback. Requirements Currently pursuing or recently completed a degree in Design, Human-Computer Interaction (HCI), or a related field. Familiarity with design tools like Figma, Adobe XD, Sketch, or similar. Basic understanding of UX principles and responsive design. A portfolio showcasing UI/UX projects (academic or personal). Strong attention to detail and a passion for creating intuitive user experiences. Good communication and teamwork skills. Preferred Skills (Not Mandatory) Knowledge of HTML/CSS and basic front-end principles. Experience with user testing tools or analytics platforms. Motion graphics or animation skills (Adobe After Effects, etc.) What Youll Gain Hands-on experience with real projects and cross-functional teams. Mentorship from experienced designers and product managers. A chance to contribute to live products used by real users. Certificate and Letter of Recommendation upon successful completion. completion.

As an Application Developer, you will engage in the design, construction, and configuration of applications tailored to fulfill specific business processes and application requirements. Your typical day will involve collaborating with cross-functional teams to gather requirements, brainstorming innovative solutions, and ensuring that the applications you develop are user-friendly and meet the needs of the end-users. You will also be responsible for testing and refining applications to enhance their functionality and performance, ensuring a seamless user experience throughout the development lifecycle. Roles & Responsibilities: - Expected to perform independently and become an SME (L3 program) - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Collaborate with stakeholders to gather and analyze requirements for application development. - Conduct user research and usability testing to inform design decisions. Professional & Technical Skills: - Must To Have Skills: Proficiency in User Experience (UX) Design. - Good To Have Skills: Experience with Retail Marketing. - Strong understanding of user-centered design principles and methodologies. - Experience with wireframing and prototyping tools such as Sketch or Figma. - Ability to create user personas and journey maps to guide design decisions. Additional Information: - The candidate should have minimum 4+ years of experience in User Experience (UX) Design. - This position is based at our Hyderabad office. - A 15 years full time education is required."