Job | Customer Support Executive (Contract To Hire) For Pune Location

Role & responsibilities

Experience -: 1 to 3Yrs

Hadapsar, Pune

Role Overview:

We are seeking a proactive and detail-oriented Customer Support Executive to join our team at Foss India. The role will primarily support our Customer Care Manager by coordinating with customers, preparing quotations, and handling follow-ups related to after-sales services, spare parts, and consumables. The candidate will also assist the Marketing team in lead validation and database development. The ideal candidate should have excellent communication skills, a customer-centric approach, and the ability to manage multiple tasks efficiently.

Key Responsibilities:

• Support the Customer Care Manager in day-to-day sales operations.

• Prepare and send quotations for after-sales service contracts, spare parts, and consumables.

• Take regular telephonic follow-ups with customers regarding quotations and pending responses.

• Maintain and update customer records, ensuring accuracy and completeness.

• Assist the Marketing team with daily activities including:

• Validating and qualifying leads.

• Supporting database development and management.

• Coordinating with internal teams for smooth campaign execution.

• Handle customer queries in a professional and timely manner.

• Provide administrative support to ensure smooth departmental operations.

Qualifications & Experience:

• Bachelors degree in Engineering or Science.

• MBA would be an added advantage.

• 12 years of experience in customer support, administration, or any customer-facing role.

• Strong verbal and written communication skills in English (mandatory).

• Proficiency in MS Office (Word, Excel, PowerPoint) and CRM tools is desirable.

• Ability to multitask, prioritize, and maintain attention to detail.

Key Skills:

• Excellent interpersonal and communication skills.

• Customer-oriented mindset with a professional demeanour.

• Strong organizational and follow-up abilities.

• Team player with willingness to collaborate across departments.