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2.0 - 5.0 years
5 - 9 Lacs
Hyderabad
Work from Office
Location : Hyderabad, India Reports to : Line Manager in the Organization Department : Customer Onboarding Type of Position : Full Time (on-site) About us: Arrise Solutions (powering PragmaticPlay) is a leading content provider to the iGaming and Betting Industry, offering a multi-product portfolio that is innovative, regulated and mobile-focused. Pragmatic Play strives to create the most engaging and evocative experience for customers globally across a range of products, including slots, live casino, sports betting, virtual sports and bingo. Job Description: We are looking for a Technical Support Engineer with excellent debugging, troubleshooting and communication skills in enterprise-grade applications. You will be part of an open and talented software team that works on mission-critical applications. The job will involve debugging, troubleshooting, and supporting Java based applications and thus an excellent knowledge of Java is must. Responsibilities: 1. Resolve technical issues created by customers looking for help to understand or troubleshoot unexpected behaviours or answer technical questions about the games and applications.2. Understand and troubleshoot solutions in a complex technical environment.3. Multi-task in a fast-paced high-performance environment collaborating with multiple teams.4. Maintain a professional demeanor and customer focus when handling complex issues.5. Interact with our clients all over the globe on need basis6. Debug and Provide RCA (Root Cause Analysis).7. Document the investigation and create Major incident document and known error document. Further work to document existing knowledge in Knowledge articles.8. Understand the code flow and application functions9. Understand the queries given by the customer Support team.10. Coordinate with internal teams to proactively identify the issues in the system.11. Analyse and Identify service improvement items and design solution.12. Support continuous improvement by investigating alternatives and technologies.13. SLA adherence with respect to keeping clients happy.14. Be an excellent team player and take responsibility for the Issue end to end. Qualifications: B.Tech/B.E, B.Sc.(Computer), BCA, MTech, MCA, MS/M.Sc.(Computer Science) or JAVA DeveloperRole:L2/L3 experience Experience Required: Minimum 2 Years Skills Required: 1. Proven working experience in directly handling technical queries from customers and troubleshooting.2. Experience in supporting services using back-end technologies.3. Knowledge on writing Database queries.4. Excellent programming skills with scripting language like Python and good understanding on how Restful webservices/APIs work.5. Excellent debugging and troubleshooting skills.6. Strong investigation skills using tools like Kibana or Splunk and Grafana.7. Excellent written and verbal communication skills.8. 2+ years of experience with enterprise software application support9. Experience in writing quality Knowledge articles.10. Experience with analysing the back-office reports.11. Experience in pattern analysis and identifying the product improvement areas.12. Willingness to work in shifts when needed#LI-AA1 WHAT WE OFFER Professional and personal development Opportunities to progress within a dynamic team. Close and collaborative colleagues
Posted 2 months ago
6.0 - 10.0 years
7 - 13 Lacs
Hyderabad
Work from Office
Role & responsibilities Were looking for a Senior Support Engineer with 6+ years of experience in Java and Android . This is a support-focused role , not a development position. The ideal candidate should be a highly reliable support engineer (Android/Java) capable of meticulously and consistently handling tickets that involve configuration change. Key Skills: Java, Android Configuration management Troubleshooting Good communication Good Experience in support roles
Posted 2 months ago
2.0 - 6.0 years
3 - 8 Lacs
Hyderabad
Work from Office
Looking for candidates having experince on java production,L2 0R L3 Support engineer, troubleshooting, JIRA,SQL, java application, technical support, Basic coding of java is mandate and debugging SQL query writing experince is mandate
Posted 2 months ago
2.0 - 5.0 years
2 - 7 Lacs
Chennai
Work from Office
Job Title: Production Support Engineer Java & SQL Location: Chennai Experience: 2+ Years Employment Type: Full-Time Job Description: We are seeking a proactive and technically sound Production Support Engineer with a strong foundation in Java and SQL to join our dynamic team. The ideal candidate will have 2+ years of hands-on experience in application support, issue resolution, and production incident management. Prior exposure to the NBFC (Non-Banking Financial Company) domain will be considered a significant advantage. Key Responsibilities: Monitor production systems and respond to incidents, ensuring minimum downtime and fast resolution. Perform root cause analysis and provide long-term fixes for recurring issues. Work closely with development, QA, and infrastructure teams to troubleshoot and resolve production issues. Write and optimize SQL queries to analyze data issues and support application functionality. Participate in deployment and post-deployment validation activities. Maintain support documentation, runbooks, and incident logs. Provide on-call support during off-hours as required on a rotational basis. Required Skills: 2+ years of hands-on experience in Java (Core Java, J2EE). Strong knowledge of SQL (Oracle/MySQL/PostgreSQL) with the ability to write complex queries. Experience in application support , incident management , and production monitoring tools (e.g., Splunk, AppDynamics, Grafana, etc.). Familiarity with ticketing systems like JIRA , ServiceNow , or similar. Strong debugging, troubleshooting, and analytical skills. Preferred Qualifications: Exposure to the NBFC or financial services domain . Knowledge of scripting (e.g., Shell, Python) for automation and log analysis. Understanding of cloud environments (AWS, Azure, etc.) and CI/CD pipelines. Ability to work in a fast-paced, high-pressure production environment. Education: Bachelor's degree in Computer Science, Information Technology, or a related field.
Posted 2 months ago
1.0 - 6.0 years
3 - 7 Lacs
Hyderabad
Work from Office
Coordinate issues, automate tasks with Java & Spring Boot, lead UAT, and build SQL reports to reduce repeated issues. Provide tech support, analyze incidents, and document solutions. Required Candidate profile Strong product knowledge and SOP execution. Excellent analytical and problem-solving skills. Proficient in SQL; MongoDB is a plus. Effective communication and interpersonal skills.
Posted 3 months ago
6.0 - 9.0 years
9 - 19 Lacs
Bengaluru
Hybrid
Experience- 6+ Years Shifts - 24/7 Hybrid- 3 Day office Application support role The desirable skillset includes knowledge and experience of Java/J2EE /Java 11, Springboot, Javascript , React.js, Node.js, AWS Cloud, Terraform, Kubernetes, APIs. The role is responsible for the maintenance, restoration of service, and risk management, of a discrete portfolio of key customer facing applications which underpin major retail business operations. The key functions of this group include: •Rapid response to address high Impact (Impact 1 and 2) incidents. This will be achieved through internal skill sets and drawing in skills from other groups. •Service restoration subsequent to unanticipated outages / disruptions. •Driving root cause detection and resolution and ensuring these are advised back to all delivery groups. •Advising Release Management of the best way to release new functions onto the production platform. •Proactively manage the applications through understanding current risks (functional, operational and capacity) and ensuring they are flagged appropriately. •Identification of and driving application related service quality improvement. •Reviewing proposed technical solutions for new projects to ensure that are fit for purpose. The desirable skillset includes knowledge and experience of Java/J2EE /Java 11, Springboot, Javascript , React.js, Node.js, AWS Cloud, Terraform, Kubernetes, APIs. Further, the role requires not only technical skill sets that facilitate high calibre service provision to the business areas supported but also an awareness of other systems infrastructure and business processes dependent upon related to the applications in question. They will also foster close working relationships within the team and liaise with each team member to analyse and investigate production impacting issues. The team is involved in providing 24x7 support as part of a team rota and some weekend working.
Posted 3 months ago
5.0 - 10.0 years
8 - 17 Lacs
Pune, Bengaluru, Delhi / NCR
Hybrid
Description: Relevant Exp - 5 + years Work Location(s) Noida, Bangalore, Pune Job Role Being Operational, you will be responsible to support oncall activities by improving the operations maturity to reduce the oncall activities. The role is to work within a technical team providing technical support on Live Clearing & Settlement Applications. Responsibilities include:- Providing 3rd Line technical support to international customers for the VocaLink IPS and MPP products for International customers. Identify, develop workarounds and/or fixes for deployment into live environments. Support implementation and deployment of new releases into live. Provide 24 * 7 * 365 technical support cover as part of an on-call/shift rota. Work closely with development to integrate new releases into live environments Key Accountabilities And Duties Provide and lead 3rd Line Technical Support to internal and external parties Interface closely with development department to ensure bi-directional flow of technical and operational knowledge. Follow internal and external support procedures. Recover service either by providing a workaround or root cause fix within SLA Lead for Major Incident recovery and post-incident review. Troubleshoot problems with the application working with the customer, development and test teams where/when required. Essential Knowledge, skills and experience: Excellent core Java 1.8, Spring, Sprng boot, Quartz, RabbitMQ, IBM MQ, Functional programming (Erlang), Oracle and DB2 databases, at least 2 yrs of unix exposure Websphere and Tomcat servers Excellent and proven experience of Oracle SQL and PL/SQL Strong knowledge/experience of XML, XSL, XSLT Experience with a track record in supporting large and complex applications within high availability/high volume environments. Must be able to work individually or within a team to ensure internal and external SLAs are met. Excellent communication and interpersonal skills are also required for this role. Excellent skills with supporting Java technologies such as Tomcat Excellent knowledge of protocols such as REST, AMQP, JMS Understanding on failover and disaster recovery Proven software development experience Desirable Good Understanding on infrastructure, F5, network knowledge of ISO20022, ISO8583, and Swift MT formats Experience in shell scripting, Python. Experience within payments processing systems or finance/banking industry. Experience in supporting applications using different languages and/or character sets. Ideally you will also have experience of working within process driven environments - ITIL. An interest in analyzing and troubleshooting large-scale distributed systems. Experience with working with the dev ops team, engineer with experience in industry standard CI/CD tools like Git/BitBucket, Jenkins, Maven and Artifactory.
Posted 3 months ago
5 - 10 years
7 - 17 Lacs
Bengaluru
Hybrid
WE'RE HIRING!! Job Title: #JavaSupport #Total & #Relevant experience: 5+ Years (MANDATORY) Mandatory Skillsets: #JavaSupport #JavaApplication #JavaProduction #SQL #Oracle #ITIL #Unix #MonitoringTools #BankingDomain (Added Advantage) #Location : Bangalore Mode of Work : Hybrid (10 Days) Mode of Interview: 2-3 Rounds (First Level- F2F as Mandatory) Notice Period -Immediate-15Days Kindly apply to the job if matches the requirement and also share the job posts for active job seeking applicants. Name as listed in the Pan Card: Total Exp: Relevant Exp: C.CTC: E.CTC: Notice Period: Current and Preferred Location: Share your #CV to rabecca.p@twsol.com
Posted 3 months ago
5 - 9 years
0 Lacs
Kolkata, Pune, Chennai
Hybrid
Primary/ Must have skills : Java/J2EE,SpringFramework(Spring boot, Spring batch), SQL,AWS & Production Support Location: PAN India Experience: 5+ Years only If interested, please share your updated resume with below details on meeta.padaya@ltimindtree.com Total Experience - Relevant Experience in Java - AWS PAAS Services - Production Support- Available for 2nd F2F round (1st round will be Virtual): Company - CCTC- ECTC- NP (If serving, kindly mention LWD) - Current / Preferred Location -
Posted 3 months ago
5 - 10 years
7 - 12 Lacs
Jaipur
Work from Office
Project Role : Application Developer Project Role Description : Design, build and configure applications to meet business process and application requirements. Must have skills : Oracle CC&B Technical Architecture Good to have skills : Java Deployment Technologies Minimum 5 year(s) of experience is required Educational Qualification : 15 years full time education Summary :As an Application Developer, you will design, build, and configure applications to meet business process and application requirements. You will play a crucial role in developing and implementing software solutions. Roles & Responsibilities: Expected to be an SME, collaborate and manage the team to perform. Responsible for team decisions. Engage with multiple teams and contribute on key decisions. Provide solutions to problems for their immediate team and across multiple teams. Collaborate with stakeholders to gather and analyze requirements. Design, develop, and test software applications. Troubleshoot and debug applications to ensure optimal performance. Ensure software meets quality standards and follows best practices. Stay up-to-date with emerging technologies and industry trends. Assist in the deployment and maintenance of applications. Provide technical guidance and support to team members. Conduct code reviews and provide constructive feedback. Identify and resolve technical issues and bugs. Document software specifications and user manuals. Collaborate with cross-functional teams to deliver projects on time and within budget. Professional & Technical Skills: Must To Have Skills:Proficiency in Oracle CC&B Technical Architecture. Good To Have Skills:Experience with Java Deployment Technologies. Strong understanding of software development principles and methodologies. Experience in designing and developing scalable and high-performance applications. Knowledge of database management systems, such as Oracle. Familiarity with web technologies, such as HTML, CSS, and JavaScript. Experience with version control systems, such as Git. Excellent problem-solving and analytical skills. Additional Information: The candidate should have a minimum of 5 years of experience in Oracle CC&B Technical Architecture. This position is based at our Kolkata office. A 15 years full-time education is required. Qualifications 15 years full time education
Posted 3 months ago
3 - 7 years
8 - 12 Lacs
Gurugram
Remote
We're Nagarro. We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale across all devices and digital mediums, and our people exist everywhere in the world (18000 experts across 38 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in! REQUIREMENTS: • 3+ years of experience in L2 application support in enterprise environments. • Hands-on experience with incident management, root cause analysis (RCA), and coordination with L3 teams. • Proficiency in troubleshooting Java-based applications (Spring/REST APIs), Angular, Oracle, and MongoDB. • Ability to read and analyze logs to identify failure points and provide timely resolutions. • Familiarity with middleware technologies like JSP, JSF, and basic Salesforce support. • Exposure to Mainframe environments (integration-level monitoring) is a plus. • Understanding of ITIL processes, especially Incident, Problem, and Change Management. • Experience with job scheduling tools and log monitoring systems. • ITIL Foundation certification is preferred. • Strong communication and collaboration skills to interface with L1 teams, developers, and vendors. RESPONSIBILITIES: • Provide L2 support for critical applications spanning modern and legacy technologies. • Perform in-depth issue analysis, reproduce bugs, and liaise with L3 or vendor teams for permanent fixes. • Monitor application jobs, alerts, and system health, initiating prompt corrective actions when required. • Support configuration changes, releases, and validation activities across environments. • Escalate unresolved issues to L3 with detailed technical analysis and documentation. • Develop and maintain runbooks, knowledge base articles, and support documentation. • Participate in 24x7 support rotation as needed for production environments. • Assist with deployment verification and environment setup coordination. • Ensure timely resolution and SLA adherence for support tickets. • Foster knowledge sharing within the support team and conduct KT sessions when required.
Posted 3 months ago
5 - 9 years
2 - 7 Lacs
Hyderabad
Work from Office
Java Support + Development experience required Troubleshooting experience Oracle SQL and Linux knowledge, Weblogi Required Candidate profile Position: Java Support+Development Exp:5+ Years loc: Hyderabad np: 30 Days ankitapisal@peshr.com/9004076848
Posted 3 months ago
4 - 8 years
8 - 12 Lacs
Hyderabad
Hybrid
Functional Experience : Mandatory - Reviewing FINRA Consolidated Audit Trail (CAT) submissions for various rules and advise clients for repair and resubmission. Experience in capital markets operations or compliance surveillance or control with derivatives, foreign exchange and securities Key responsibilities: Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time Prioritizing Defects with development and getting them scheduled appropriately Proven financial services experience, Regulator Reporting but definitely in Capital Markets. Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction. Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness. Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements. Experience in working both independently and in a team-oriented, collaborative environment is essential. Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders Strong interpersonal and client-facing skills. Pro-active, highly motivated, and a strong team player Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Rotational Shift across all global time zones(APAC, EMEA & AMER).
Posted 3 months ago
4 - 8 years
8 - 12 Lacs
Bengaluru
Hybrid
Functional Experience : Mandatory - Reviewing FINRA Consolidated Audit Trail (CAT) submissions for various rules and advise clients for repair and resubmission. Experience in capital markets operations or compliance surveillance or control with derivatives, foreign exchange and securities Key responsibilities: Responsible for the day-to-day maintenance of the application systems in operation, including tasks related to identifying and troubleshooting application issues and issues resolution or escalation Analyze and fix the environmental issues proactively by addressing the client queries by providing the required details on time Prioritizing Defects with development and getting them scheduled appropriately Proven financial services experience, Regulator Reporting but definitely in Capital Markets. Manage and resolve critical incidents, ensuring minimal downtime and high customer satisfaction. Continuously improve support processes, tools, and practices to enhance efficiency and effectiveness. Collaborate with development, QA, and product teams to address escalated issues and contribute to application enhancements. Experience in working both independently and in a team-oriented, collaborative environment is essential. Strong oral and written communication and interpersonal skills are required as this role demands interacting with multiple locations and stakeholders Strong interpersonal and client-facing skills. Pro-active, highly motivated, and a strong team player Can conform to shifting priorities, demands, and timelines through analytical and problem-solving capabilities. Rotational Shift across all global time zones(APAC, EMEA & AMER).
Posted 3 months ago
8 - 9 years
35 - 40 Lacs
Bengaluru
Hybrid
Contribute to all stages of the software development lifecycle Design, implement and maintain Java-based applications that can be high-volume and low-latency Analyze user requirements to define business objectives Envisioning system features and functionality Define application objectives and functionality Ensure application designs conform with business goals Develop and test software Identify and resolve any technical issues arising Create detailed design documentation Propose changes to current Java infrastructure Develop technical designs for application development Develop multimedia applications Write well designed, testable code Conducting software analysis, programming, testing, and debugging Manage Java and Java EE application development Develop documentation to help users Transforming requirements into stipulations Prepare and produce releases of software components Support continuous improvement, investigating alternatives and technologies, and presenting for architectural review
Posted 3 months ago
5.0 - 7.0 years
7 - 14 Lacs
chennai
Work from Office
JD Proven experience in Java Backend - Java/CoreJava, Springboot, Microservices, Database Proficient in both development and application/production support Client: Cterpillar Inc, World Trade Centre, Perungudi, Chennai
Posted Date not available
3.0 - 5.0 years
7 - 11 Lacs
kolkata
Work from Office
2-3 years of working experience with expertise in Java, Java Script, SQL / Oracle, Junit, Automation Testing Framework (Postman or similar).Some exposure to Spring, Webservices / REST, Microservices / Containerization, Docker, Kubernetes will be good to have, but not necessary.The candidate will do small development and defect fix work based on architecture/design directions, CR Investigation/resolution, Product Fundamentals (Security, Stability, Scalability) work for clients in the functional areas of Healthcare Revenue Cycle (Charging and Reimbursement). The candidate should be prepared to perform manual as well as automated testing of the work / defect fixes being delivered to clients.The candidate should have analytical skills and troubleshooting/problem solving capability to diagnose/resolve complex client problems (functional and non-functional).The candidate should be ready to learn the Healthcare Revenue Cycle (Charging and Reimbursement) domain/functionality and also the legacy technologies to contribute to the team's work. Responsibilities Career Level - IC2 Responsibilities: As a member of the software engineering division, you will apply basic to intermediate knowledge of software architecture to perform software development tasks associated with developing, testing, debugging or designing software applications according to provided design specifications. Build small enhancements and implement defect resolutions within an existing software architecture and occasionally suggest improvements to the architecture.
Posted Date not available
3.0 - 5.0 years
7 - 12 Lacs
mumbai
Work from Office
Group Description Oracle Financial Services Global Business Unit (FSGBU) is a world leader in providing IT solutions to the Financial Services industry. Oracles customers include ten of the top ten Global Banks, ten of the top ten Insurance companies, ten of the top ten Securities firms, five of the topfiveMutual Fund companies and four of the top five World Stock Exchanges. With the experience of delivering value-based IT solutions to over 840 financial institutions in over 130 countries, the FSGBU understands the specific challenges that financial institutions face: the need for building customer intimacy and competitive advantage through cost-effective solutions while, simultaneously, adhering to the stringent demands of a dynamic regulatory environment. Our solutions have the world's most comprehensive and contemporary banking applications and provide a technology footprint that addresses their complex IT and business requirements Banking Consulting NACA which is a part of Americas Region under FSGBU - Consulting delivers Oracle Technology and Applications solutions for clientele in the North America and Caribbean region.The service offerings include Application Implementation, Managed Services and Customization development services for Oracle Financial Services Software Banking products. Your Opportunity This gives you an opportunity to apply your technology knowledge, skills and experience to work in the Banking Consulting team with a new generation of Oracle Banking products in next generation architecture built leveraging the latest technologies. Our Ideal Candidate Should have excellent communication and presentation skills and can willing to go that extra mile to attain perfection Effective verbal and written communication skills. Proactive, willing to take ownership, ability to quickly learn new technologies and take up new tasks and initiatives Should have excellent problem solving, analytical and technical troubleshooting skills Ready for On call support during off business hours on a need basis Your Responsibilities Activities in Development or Implementation or Managed Service activity streams as a Technical Consultant. Your responsibilities include: Participate as Senior Technical team member in Development or Implementation or Managed Service activity streams such as Migration, Testing support and coordination with other Oracle teams at client locations or offshore teams for various activities. Assist with analysis, design and implementation of solutions for various business requirements. Analyze solution approaches, estimations, best practices, project risks and recommendations Develop programs as per specifications/requirements given by Oracle / Client within planned schedule. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Ensure quality code delivery. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Your Qualifications You possess experience in end-to-end Development and / or Implementation and / or Support activities covering expertise areas such as design of customizations, Coding and Unit testing, executing Test cycle rounds including End of Days, migrations and Integrations for Oracle FLEXCUBE / Core banking products You possess good understanding of Core Banking You possess knowledge and skills in software programming in Oracle SQL, PL/SQL and Oracle Database You have working knowledge of Release management and Source control tools You should be able to perform Issue Tracking on Application and follow-up for resolution of same with stakeholders You possess good client interaction skills in areas including presentation of solutions You have exposure to software deployment and troubleshooting on Application Server software especially Oracle Weblogic You have exposure to analysis of Oracle Database AWR/ADDM reports and troubleshooting of database performance issues. You should be able to demonstrate experience in translating customer business requirements into workable business solutions either as software solutions or as re-engineering initiatives You should have very good knowledge of banking terminologies, concepts and processes You possess good communication & documentation skills in English Secondary Skills You have exposure to Banking Domain You have exposure to software development processes and practices, DevOps tools, Testing tools You have exposure to software programming in Core Java, J2EE, Rest API, JavaScript, XML. You are aware of latest technologies in Banking Experience Experience of 3to 7years Experience in development and / or implementation and / or support of core banking applications. Educational and Other Qualifications Should hold a Bachelor's degree in computer science or equivalent degree Work Environment Should be willing to work at offshore as well as travel to client locations Should be willing to take up FLEXCUBE Technical certifications in functional areas as and when required. Ability to work in a high pressure, fast moving and challenging environment Ready for on call support during off business hours on a need basis Team player Your Responsibilities Activities in Development or Implementation or Managed Service activity streams as a Technical Consultant. Your responsibilities include: Participate as Senior Technical team member in Development or Implementation or Managed Service activity streams such as Migration, Testing support and coordination with other Oracle teams at client locations or offshore teams for various activities. Assist with analysis, design and implementation of solutions for various business requirements. Analyze solution approaches, estimations, best practices, project risks and recommendations Develop programs as per specifications/requirements given by Oracle / Client within planned schedule. Use defined standards/tools/processes to achieve deliverables that meet quality expectations of Oracle / Client. Document all work in accordance with agreed standards/processes applicable for Oracle / Client. Adhere to defined Change Control Process of Oracle / Client. Comply with Oracle / Client audit / Compliance requirements. Ensure quality code delivery. Perform proper handover / knowledge transfer at end of each assignment. Timely status reporting to supervisor. Timely submission of timesheets and expenses for Oracle / Clients. Qualifications
Posted Date not available
4.0 - 8.0 years
10 - 14 Lacs
bengaluru
Work from Office
The Product: HealthRules Payer is the core of our integrated solution suite, offering a leading digital, next-generation claims administration processing system. It includes advanced business intelligence, seamless integration, a unique configuration and promotion engine, and comprehensive home and host processingavailable on both public and private clouds. HealthRules Payer consistently ranks #1 among CAPS solutions, delivering 9097% first-pass auto-adjudication rates and over 99% accuracy. It empowers payers to respond swiftly to regulatory changes, adopt value-based reimbursement models, and improve clinical outcomes and member experiences Key Responsibilities: Triage and analyze complex issues, perform root cause analysis and correlate related system or application problems. Act as a liaison between engineering, IT operations, and consulting teams to resolve incidents and ensure timely communication with customers. Assist customers in quickly identifying issues and providing effective workarounds, while guiding them on best practices and cleanup scripts. Manage multiple support requests with competing priorities, maintaining accurate case records and customer information in Salesforce. • Participate in customer calls, peer reviews, and technical/functional discussions to identify optimal solutions and drive continuous improvement. Provide feedback on bugs across active releases and contribute to knowledge base articles and reusable scripts for common issues. Document root cause analyses and standard procedures through runbooks and KB articles. Demonstrate a strong drive to understand both the business and technical aspects of problems, contributing to improved service and operational efficiency. Perform all job functions in compliance with HealthEdge policies and procedures, including those related to handling PHI and PII. • Provide 24x7 on-call client support on a rotational basis. INDIA specific: May require early morning or evening shifts (India time) to overlap with US teams. Typically, late-night shifts are not expected. Additional Role-Specific Competencies Collaborates across departments (e.g., CSMs, Engineering) to troubleshoot effectively. Contributes to and improves knowledge base articles and runbooks. Demonstrates resilience during change and helps implement new tools or processes. Participates in brown bags or mobbing sessions to share knowledge. Owns process improvement projects and manages transitions. What you bring: Education & Experience : Bachelors degree in Computer Science, Electronics, or a related field. 4-6 years of experience in supporting mission-critical, multi-tiered enterprise applications. Hands-on experience in analysis, maintenance, support, implementation, and testing of software systems using Java, J2EE, and internet technologies. Domain knowledge in healthcare or US health insurance is preferred Technical Proficiency: Strong knowledge of Java-based applications, including Java 11+ code, analyzing stack traces, error codes, and performance issues (e.g., memory leaks, thread contention, slow SQL queries). • Proficient in web technologies and middleware such as WebLogic/WebSphere. Expertise in relational databases (preferably Oracle), with the ability to understand schemas, write and debug complex SQL queries. • Experience with SOAP and REST-based web services. Skilled in log analysis using tools like grep, with familiarity in structured (JSON, XML) and unstructured log formats. Root cause analysis across distributed systems including microservices, APIs, and message queues. • Hands-on experience with monitoring and analysis tools such as Splunk, ELK Stack, and AppDynamics. Foundational experience in troubleshooting and analyzing Bash scripts. Preferred: Understanding or experience in: • Apache Tomcat • PostgreSQL • React JS • Spring Boot Business & Analytical Skills: Strong critical thinking, analytical reasoning, and problem-solving abilities. Proven ability to engage with US/UK customers and manage competing priorities in a fast-paced environment. Experience creating runbooks and knowledge base articles to document root cause analyses and standard procedures. Soft Skills & Work Environment: • Excellent written and verbal communication skills, with the ability to articulate technical concepts to diverse audiences. • Comfortable working in dynamic environments with flexibility to provide 24x7 on-call client support on a rotational basis
Posted Date not available
8.0 - 13.0 years
7 - 17 Lacs
jaipur
Hybrid
Principal Consultant, Java Support Function: Operations Location: Jaipur, India Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant, Java Support In this role, you would be primary responsible for supporting and enhancing web application. Responsibilities Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures. Creating, scheduling, monitoring jobs, troubleshooting jobs Go through logs and trace back to code as to what is going wrong. Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support. Execute and manage day-to-day operations via ticketing tools and processes. Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information. Responsible to test the application features, should understand any testing tool. Shift requirement: Flexible to work in morning/afternoon/evening/night shifts on a rotation basis- as the candidate may have to work with global teams in different time zones. Qualifications we seek in you! Minimum Qualifications / Skills B.E./ B. Tech/ MCA or equivalent Preferred Qualifications/ Skills Experience in Core-java, J2EE and AWS Strong understanding in Relational database concepts Should have an exp. in framework like Spring, Struts, etc. Good knowledge and work experience of Oracle Database, SQL Experience with Maven, GIT, html, jsp, CSS, JavaScript Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus. Strong written and verbal communication skills Flexible to work in shifts on rotation basis. Willingness and ability to multi-task. Willingness to learn the Product/Platform and associated technologies. Ability to be learn and apply new processes and tools. Technical understanding of products/services and/or ecosystem being supported. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted Date not available
8.0 - 13.0 years
7 - 17 Lacs
jaipur
Hybrid
Principal Consultant, Java Support Function: Operations Location: Jaipur, India Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI. Inviting applications for the role of Principal Consultant, Java Support In this role, you would be primary responsible for supporting and enhancing web application. Responsibilities Supporting/Troubleshooting Java applications and responsible for resolving technical issues for consumers, partners, clients, or internal stakeholders by addressing issues assigned to them through the ticketing systems using process specifications following operating procedures. Creating, scheduling, monitoring jobs, troubleshooting jobs Go through logs and trace back to code as to what is going wrong. Manage and resolve production incidents. Covers system outages, job failures, system defects, data defects and end user support. Execute and manage day-to-day operations via ticketing tools and processes. Ensure appropriate tool is updated in accordance with SLA specifications with case notes, status updates and case closure information. Responsible to test the application features, should understand any testing tool. Shift requirement: Flexible to work in morning/afternoon/evening/night shifts on a rotation basis- as the candidate may have to work with global teams in different time zones. Qualifications we seek in you! Minimum Qualifications / Skills B.E./ B. Tech/ MCA or equivalent Preferred Qualifications/ Skills Experience in Core-java, J2EE and AWS Strong understanding in Relational database concepts Should have an exp. in framework like Spring, Struts, etc. Good knowledge and work experience of Oracle Database, SQL Experience with Maven, GIT, html, jsp, CSS, JavaScript Ability to communicate, friendly and cultural behavior during customer contact and should have strong customer focus. Strong written and verbal communication skills Flexible to work in shifts on rotation basis. Willingness and ability to multi-task. Willingness to learn the Product/Platform and associated technologies. Ability to be learn and apply new processes and tools. Technical understanding of products/services and/or ecosystem being supported. Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
Posted Date not available
4.0 - 9.0 years
10 - 20 Lacs
chennai
Work from Office
Altimetrik is Hiring Java L3 Support Engineer with very good experince in L3 Support, Java coding,spring boot and microservices. Location: Chennai Exp: 4 to 10 Yrs NP: Only Immediate joiners. If you are interested, please share your profile to rmuppidi@altimetrik.com
Posted Date not available
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