Java IVR Developer

Full job description

Needs to have at least 2 of the following skills:

• Strong technical expertise in IVR systems and platforms (e.g., Microsoft Dynamics 365, Google Dialogflow, AWS Lex, Genesys, Nuance NDF/Mix, Avaya, Cisco).
• Proficiency in VoiceXML and other IVR development tools and frameworks.
• Experience with Conversational AI projects, including intent identification and LLM development.
• Strong understanding of Natural Language Understanding (NLU) and Natural Language Processing (NLP).
• Familiarity with cloud platforms (Azure, AWS, Google Cloud) and their AI/ML services.
• Experience with database management (SQL, NoSQL).
• Knowledge of telephony protocols (SIP, TDM).
• Proficiency in programming languages like Java, Python, NodeJS or C++ for IVR scripting and customization.

Java skills:

* Experience migrating Spring Boot applications to containerized environments using Docker, Kubernetes, AWS ECS with Fargate, and Azure Kubernetes Service (AKS).

* Design and implement serverless solutions using AWS Lambda and Azure Functions for lightweight, event-driven services.

* Refactor monolithic applications into microservices and serverless components to improve scalability, agility, and cost-efficiency.

* Design and implement CI/CD pipelines using tools like Jenkins, GitHub Actions, Azure DevOps, or AWS CodePipeline.

* Define infrastructure using Terraform, CloudFormation, or Bicep for both container and serverless deployments.

* Integrate with cloud-native services such as AWS API Gateway, Azure API Management, SQS/SNS, Event Grid, and Service Bus.

* Implement observability and monitoring using CloudWatch, Azure Monitor, Prometheus, Grafana, and OpenTelemetry.

* Deploy and manage container workloads on:

* AWS ECS with Fargate: Define task definitions, manage services, and configure IAM roles and networking.

* Azure Kubernetes Service (AKS): Configure clusters, manage Helm charts, and integrate with Azure Monitor and Key Vault.

* Ensure secure container image creation, secrets management, and role-based access control (RBAC).

* Proficiency in CI/CD tools and cloud-native deployment workflows.