Java Application Support Engineer

Empenofore Technologies

7 years

0 Lacs

noida uttar pradesh india

Posted:2 weeks ago| Platform:

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Skills Required

java support resolve configuration development analysis servicenow jira devops compliance management troubleshooting debugging sql data itil communication

Work Mode

On-site

Job Type

Full Time

Job Description

Title:

Location:

Key Responsibilities

Provide L2/L3 application support for Java-based enterprise applications.
Monitor, troubleshoot, and resolve production incidents within defined SLAs.
Perform application deployments, configuration, and environment support.
Work closely with development teams for bug fixes, enhancements, and release support.
Conduct root cause analysis (RCA) and implement preventive measures.
Support
Camunda BPM
processes (monitor workflows, troubleshoot job executions, deploy process definitions).
Work with ticketing tools (ServiceNow/JIRA) or similar tools to track, document, and resolve issues.
Collaborate with DevOps teams for CI/CD pipelines and release management.
Ensure compliance with change management and production support best practices.

Must-Have Skills

7+ years of Java/J2EE application support experience.
Strong troubleshooting and debugging skills (logs, exceptions, performance issues).
Experience with application deployments (manual/automated).
Familiarity with ticketing tools like ServiceNow, JIRA, or Remedy.
Good understanding of SQL for data validation and issue debugging.
Exposure to incident, change, and problem management processes (ITIL framework).
Strong communication and stakeholder management skills.

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