53 Ivr Testing Jobs

As an IVR Testing professional, you will be responsible for the following tasks: - Test IVR menus, prompts, and routing logic for accuracy and user experience. - Validate DTMF inputs, speech recognition, and fallback mechanisms. - Ensure IVR works seamlessly with backend systems like CRM, ticketing, and telephony platforms. - Simulate high call volumes to check IVR performance and stability. - Document test results, identify issues, and collaborate with developers for fixes. Qualifications required for this role include: - 4-12 years of experience in IVR Testing. - Proficiency in Functional & Regression Testing. - Strong knowledge of Integration Testing. - Experience in Load & Stress Testing...

Job title: IVR Testing Experience Range:4- 12 Years Job Location: Kolkata/Delhi/Bangalore/Chennai Job Description: IVR Testing (Interactive Voice Response) Call Flow Validation Test IVR menus, prompts, and routing logic for accuracy and user experience. Functional & Regression Testing Validate DTMF inputs, speech recognition, and fallback mechanisms. Integration Testing Ensure IVR works with backend systems like CRM, ticketing, and telephony platforms. Load & Stress Testing Simulate high call volumes to check IVR performance and stability. Reporting & Defect Tracking Document test results, identify issues, and collaborate with developers for fixes. HR - Talent Acquisition Group Let's connect...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

p1 c3 tsts Atleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish Language Must have good hold on both English and Spanish language understanding and speaking Muse be proficient in Spanish Language , validate gramatically for lexical accuracy Should be able to analyze and test English language text is correctly translated to Spanish audio in DTMF(Spanish audio converted is not changing meaning and it's gramatically correct for lexical accuracy) Knowledge on web services or API testing Should have good experience in writing SQL queries Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI,Agent f...

We are looking for a skilled IVR QA Analyst to join our team at Zensar Technologies. The ideal candidate will have a strong background in quality assurance and experience with IVR systems. Roles and Responsibility Develop and implement comprehensive test plans for IVR systems to ensure high-quality performance. Conduct thorough testing of IVR applications to identify and report defects. Collaborate with cross-functional teams to resolve issues and improve overall system quality. Analyze data and trends to identify areas for improvement in the IVR process. Develop and maintain detailed documentation of test cases, results, and defect reports. Participate in continuous improvement initiatives ...

Dear Candidate! Greetings from TCS !!! Role: Genesys IVR Testing Location: Bangalore Experience Range: 5 to 8 Years Job Description: Good knowledge of Contact Center Domain preferably 4+ years. Good knowledge of IVR routing flows using Genesys, Genesys Cloud CX Good knowledge of Agent routing flows using Genesys, Genesys Cloud CX Good knowledge of Cyara Automation tool Hands-on knowledge on automating IVR flows using Cyara Automation tool. Good knowledge of SQL queries Good knowledge of Genesys cloud, Genesys reports and dashboards Good functional understanding and testing knowledge of Salesforce Agent desktop Good communication skills Good knowledge of Database Testing TCS has been a great ...

6+ years of experience of IVR testing. Must have knowledge in manual testing & Strong knowledge of software QA methodologies tools and processes in writing clear concise and precise test cases and executing them. Document test cases Perform and document risk analysis. Research and analyse product features being tested. Create detailed comprehensive and well-structured test plans and test cases Access and analyse requirements using IVR callflow diagrams. Should have experience of IVR testing and banking domain knowledge. End To End IVR testing experience will be beneficial from call dialling in IVR till call transfer to an agent. Added advantage if candidate have experience in testing Voice B...

Role: Performance Tester IVRS Software Overview A Performance Tester for an IVRS (Interactive Voice Response System) evaluates the system’s speed, stability, scalability, and responsiveness under varying loads. The goal is to ensure the IVRS application can handle real-world call volumes efficiently without failures or delays. Key Responsibilities Requirement Analysis Understand IVRS architecture, call flows, CTI (Computer Telephony Integration), and backend APIs. Identify performance KPIs such as response time, concurrent calls, transaction throughput, and latency. Test Planning Design test strategy for load, stress, spike, endurance, and scalability tests. Define SLAs (Service Level Agreem...

Role: Performance Tester IVRS Software Overview A Performance Tester for an IVRS (Interactive Voice Response System) evaluates the system’s speed, stability, scalability, and responsiveness under varying loads. The goal is to ensure the IVRS application can handle real-world call volumes efficiently without failures or delays. Key Responsibilities Requirement Analysis Understand IVRS architecture, call flows, CTI (Computer Telephony Integration), and backend APIs. Identify performance KPIs such as response time, concurrent calls, transaction throughput, and latency. Test Planning Design test strategy for load, stress, spike, endurance, and scalability tests. Define SLAs (Service Level Agreem...

Atleast 3+ years work experience in QA - Manual + Functional Automation. Also must be proficient in English & Spanish Language Must have good hold on both English and Spanish language understanding and speaking Muse be proficient in Spanish Language , validate gramatically for lexical accuracy Should be able to analyze and test English language text is correctly translated to Spanish audio in DTMF(Spanish audio converted is not changing meaning and its gramatically correct for lexical accuracy) Knowledge on web services or API testing Should have good experience in writing SQL queries Experience as testing engineer with emphasis on IVR, telecommunications domain (with CTI,Agent functionaliti...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Comp. Applications,Master Of Technology,Master Of Engineering,Bachelor Of Science,Master Of Science Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, ve...

As an IVR Tester at our company in Mumbai, you will be responsible for the following: - Testing IVR systems to ensure they function correctly and meet the required specifications - Identifying and reporting any bugs or issues in the IVR system - Collaborating with the development team to troubleshoot and resolve any issues - Writing test cases and test scripts for the IVR system - Conducting manual and automated tests to ensure the quality of the IVR system There are no specific qualifications required for this role. However, having 1-3 years of experience in IVR testing would be an advantage. If you are looking to work in a dynamic environment where you can contribute to the testing of IVR ...

5+ years of experience in testing the IVR systems including understanding the call flows, call routing logic Experience with speech recognition (NLP), DTMF, call routing, CTI, skill-based routing At least 2 years of experience in automation testing using Cyara test automation for monitoring and regression Experience in testing the APIs Good experience in SQL Good understanding in Agile methodologies Good to have experience in validating Genesys contact center cloud components Develops, maintains and upgrades manual or automated test scripts, utilities, simulators, data sets and other programmatic test tools required to execute test plans. Knowledge of methods, tools and technology used in so...

Role & responsibilities ob Title: Performance Tester IVRS (Interactive Voice Response System) Role Summary: Responsible for planning, designing, executing, and analyzing performance and load tests for IVRS applications to ensure optimal system performance, scalability, and reliability. Key Responsibilities: Analyze IVRS architecture, call flow, and integration with backend systems. Design and develop performance test scripts for IVR call scenarios using tools like LoadRunner, JMeter, or Hammer CallMaster. Execute load, stress, endurance, and spike tests to assess IVR response time and call-handling capacity. Identify performance bottlenecks across telephony, middleware, and backend component...

Educational Requirements Bachelor of Engineering,Bachelor Of Technology,Bachelor Of Comp. Applications,Master Of Technology,Master Of Engineering,Master Of Comp. Applications Service Line Engineering Services Responsibilities A day in the life of an Infoscion As part of the Infosys consulting team, your primary role would be to actively aid the consulting team in different phases of the project including problem definition, effort estimation, diagnosis, solution generation and design and deployment You will explore the alternatives to the recommended solutions based on research that includes literature surveys, information available in public domains, vendor evaluation information, etc. and ...

Role & responsibilities Role and Responsibilities Must have 3+ years of experience in the required skills below. Candidate with Strong and deep understanding of IVR projects. Proficient in IVR Call Flow Testing using Dialog flow and Cyara, including Google Dialog flow simulation. Experience in Automation Testing and Web Service Testing Extensive Manual Testing Experience with IVR application including Test Planning, Test case Design, System and Functional Testing, Testing Complete projects deliverable within set timelines and quality standards - Mandatory. Experience in Contact Center technologies, understanding of call flows, call routing logic and data that drives testing call routing tech...

Job Title : Genesys Test Engineer Location : Hyderabad Position : Full Time Required Experience : 4+ years Work Mode : Hybrid Timings : 2PM - 11 PM IST Job Description (Job Summary/Roles & Responsibilities): A As a Genesys Test Engineer , you will be an integral part of a focused team of 4-5 members responsible for testing and validating IVR solutions. You will contribute across the Software Development Life Cycle (SDLC) including requirements analysis, test planning, automation, execution, deployment, and post-release support for medium to high complexity business capabilities and products. Your role will ensure the delivery of robust, scalable, and high-quality IVR systems using both Genes...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking a Team Lead QA Automation with 6-8 years of experience in automation testing for IVR and Contact Center solutions. The ideal ca...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 7.5 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an Assistant Manager QA Automation with 8-10 years of experience in automation testing for Contact Center solutions. The idea...

About The Role Project Role Application Tech Support Practitioner Project Role Description Act as the ongoing interface between the client and the system or application. Dedicated to quality, using exceptional communication skills to keep our world class systems running. Can accurately define a client issue and can interpret and design a resolution based on deep product knowledge. Must have skills Automation Integration Good to have skills NA Minimum 12 year(s) of experience is required Educational Qualification 15 years full time education Job Summary We are seeking an experienced Testing Manager QA Automation with 12+ years of experience in leading automation testing teams for Contact Cent...

You will be responsible for testing IVR and API automation, identifying areas for proposing API automation, and leading a team in Agile methodology. Your key responsibilities will include: - Creating test plans, scenarios, cases, and executing tests - Managing test data effectively - Demonstrating team-leading skills It is mandatory to have experience in IVR testing and API automation, along with knowledge of Agile practices. Good to have skills include Java, Selenium, and BDD Framework. Excellent communication, JIRA proficiency, and stakeholder management are also crucial for this role. Qualifications required for this position: - 8-10 years of experience in IT testing - Proficiency in API ...