ITOM Architect (Discovery & CMDB) - Immediate Joiner

Job Title: ITOM Architect (Discovery & CMDB)

Locations:

Role Overview:

ITOM Architect

You will play a key role in driving CMDB accuracy, improving discovery coverage, and integrating service-aware models within enterprise environments.

Key Responsibilities:

• Architect and lead implementation of

  ServiceNow Discovery

  and

  CMDB solutions

  .
• Design and execute

  ITOM roadmaps

  , including service mapping, dependency views, and CMDB health initiatives.
• Collaborate with IT infrastructure, application, and security teams to define

  discovery scopes

  and strategy.
• Define and enforce

  data governance, reconciliation rules, and CI class modeling

  .
• Lead

  CMDB normalization

  ,

  data ingestion

  , and

  integration efforts

  from third-party tools.
• Provide technical leadership in developing scalable, compliant, and efficient CMDB architecture.
  
• Perform health assessments and continuous improvement of CMDB integrity and automation workflows.
  

Required Skills & Experience:

• Minimum

  7+ years of experience in ServiceNow ITOM/CMDB/Discovery

  .
• Deep hands-on experience in

  ServiceNow Discovery

  ,

  CMDB design

  ,

  Service Mapping

  , and

  Mid Servers

  .
• Strong understanding of IT infrastructure (servers, network, storage, cloud).
  
• Experience with

  data integrations

  using APIs, web services, and ETL tools.
• Solid knowledge of

  CI class structures

  , relationships, and reconciliation rules.
• Experience in implementing

  best practices for CMDB health and governance

  .
• Good understanding of

  ITIL processes

  , especially Configuration Management.

Preferred Qualifications:

• ServiceNow certifications (e.g.,

  Certified Implementation Specialist Discovery / CMDB / ITOM

  ).
• Experience with

  Cloud Discovery (AWS, Azure, GCP)

  is a strong plus.
• Knowledge of scripting (JavaScript, PowerShell, Python) for custom probes/sensors.
  
• Familiarity with Service Graph Connectors, IntegrationHub, and other ServiceNow modules.