IT Support & Infrastructure Specialist

About the Role: We're hiring a proactive, self-driven IT Support & Infrastructure Specialist to join our cross-regional team supporting three tech-forward companies: The Client, Quantech, and Quatred Arts. This role is a unique opportunity to help shape IT infrastructure, operations, and security from the ground up for a growing organisation with 100 users across Toronto, Kolkata, and remote locations. Role Scope & Focus: 70% Infrastructure, Security & Cloud Ops 30% Hands-On IT Support & End-User Services You'll be the go-to person for managing Microsoft 365 (including Entra ID/Azure AD), rolling out IT processes, and driving endpoint/network security based on CIS guidelines. A key part of your impact will be setting up documentation and ITSM tools for internal use, building structure where none currently exists. Environment Overview: Cross-platform: Windows (40%) , macOS (40%) , Linux (20%) Microsoft 365 suite is central: Entra ID, Intune, SharePoint, Exchange Online, Teams Hands-on experience with Azure AD/Entra ID is a must Broader Azure knowledge (e.g., VMs) is a nice-to-have, not required Initial focus: Secure Microsoft 365, resolve Wi-Fi/cabling issues, and implement Intune & Defender following CIS Responsibilities: Provide responsive end-user support (hardware/software/network) across all OS platforms Administer Microsoft 365 services: user provisioning, licensing, troubleshooting, and endpoint security Implement and maintain CIS-based security practices across M365, Intune, Defender, and endpoints Support employee onboarding/offboarding (account setup, asset handling) Set up ticketing/ITSM systems and maintain documentation for IT processes Lead operational security and infrastructure improvement initiatives Occasionally collaborate with Canadian counterparts (1-2x/week); 1-hour overlap as needed You'll Excel If You Have: 5+ years in IT support/infrastructure roles with cross-platform exposure Hands-on Microsoft 365 & Intune administration experience (Entra ID is a must ) Solid grasp of networking fundamentals (TCP/IP, DNS, DHCP, VPN) Familiarity with CIS or similar IT security frameworks Experience with scripting (PowerShell, Bash, or Python) Strong troubleshooting skills and documentation habits Ability to work independently and build processes from scratch A passion for tech demonstrated via home labs, projects, or continuous learning Nice-to-Haves: Relevant certifications: CompTIA A+/Network+/Security+, Microsoft 365, CCNA Experience in small/mid-sized company environments Familiarity with Azure (basic configuration), DevOps tools, and ticketing system setup Why Join Us? Be a foundational member of a global tech ops team Own critical infrastructure and contribute to security improvements from day one Shape the future of IT systems for a multi-company, multi-region setup Work in a collaborative and autonomous culture that values learning and initiative Show more Show less