IT Support

Title: IT support executive

Location: Mahape, Navi Mumbai

About us:

Concerto Software & Systems Pvt. Ltd. has been engaged in providing innovative software solutions and services with a distinct focus on Electronic Payment Systems in the Banks & Financial Services Sector since the year 2008. Concerto is promoted by a group of technocrats having wide experience in offering consultancy, architecting solutions and executing projects in the Payment Systems domain. The company has its office in Mumbai, India.

The core strength of our company is in working with Electronic Payment / Card Transaction processing systems (EFT systems) and Switching applications in the financial services sector.

Concerto is an accredited Services Partner of ACI Worldwide. In the last few years, ACI has engaged Concerto for executing several projects on BASE24, BASE24-eps, Pro-Active Risk Manager (PRM), Commerce Gateway (CGW), Webgaate, Golden Gate (GGS) etc. in India and overseas.

We have developed solutions to support feature enhancements on delivery channels and faster transaction processing and settlement. Our software solutions have installations in various banks and payment service providers in India and overseas.

Concerto has its footprint in 10+ countries in Asia, the Middle East, Europe & Africa serving 40+ banks and payment processors. Our clients list includes the most reputed banks in India and abroad.

Website- https://www.concertosoft.com/

Academic Qualification:

• B.Sc. (IT), MCA, B.E./B.Tech (Computer Science or IT) 2022/23/24 Pass-outs from reputed institutions. with 55% or higher aggregate marks.

Responsibilities:

· Provide Technical Support: Offer timely and effective technical support via phone, email, or in-person for all IT-related issues.

· Troubleshooting: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, and peripherals.

· Network Maintenance: Assist with network-related tasks such as configuring Wi-Fi, troubleshooting connectivity issues, and managing user access.

· Hardware and Software Management: Install, configure, and maintain computer hardware, software, and other IT equipment. This includes setting up new workstations for new employees.

· User Training: Provide basic training to end-users on how to use new hardware or software.

· Documentation: Maintain detailed records of all IT support requests and their resolutions in a ticketing system.

· Security: Ensure all systems are protected with the latest antivirus software and adhere to company security policies.

· Collaboration: Work closely with other IT team members to resolve complex issues and contribute to ongoing IT projects."

Skills required:

· Provide Technical Support: Offer timely and effective technical support via phone, email, or in-person for all IT-related issues.

· Troubleshooting: Diagnose and resolve technical hardware and software issues, including operating systems (Windows, macOS), applications, and peripherals.

· Network Maintenance: Assist with network-related tasks such as configuring Wi-Fi, troubleshooting connectivity issues, and managing user access.

· Hardware and Software Management: Install, configure, and maintain computer hardware, software, and other IT equipment. This includes setting up new workstations for new employees.

· User Training: Provide basic training to end-users on how to use new hardware or software.

· Documentation: Maintain detailed records of all IT support requests and their resolutions in a ticketing system.

· Security: Ensure all systems are protected with the latest antivirus software and adhere to company security policies.

· Collaboration: Work closely with other IT team members to resolve complex issues and contribute to ongoing IT projects."

Key Skills / Skill Set:

· Proficiency in Windows and linux operating systems.

· Familiarity with network protocols (TCP/IP, DNS, DHCP).

· Experience with hardware and software installation and troubleshooting.

Additional Information:

• Selected candidates must agree to a 2-year training agreement as part of the commitment to professional growth and development.

Interested candidates, please share your updated CVs to [email protected]

Job Types: Full-time, Permanent, Fresher

Pay: ₹290,000.00 - ₹300,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Work Location: In person