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IT Support Associate

IT Support Associate

Amazon

1 - 6 years

3 - 8 Lacs

bengaluru

Posted:2 hours ago| Platform:

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Skills Required

monitoring tools linux it service desk ticketing tools standard operating procedures customer support windows customer experience troubleshooting support associate

Work Mode

Work from Office

Job Type

Full Time

Job Description

1.Effective Communication Skills: Demonstrating proficiency in clear and concise communication. This role needs interaction with Amazon Internal customers it includes APAC/EMEA/AMER Operation /IT team/Customer support.
2.Adherence to standard operating procedures (SOPs) is fundamental to maintaining consistency and efficiency in daily operations. 3.Basic Knowledge on IT Troubleshooting on end user devices: Competence in resolving issues on various client devices, including desktops, laptops, printers, and scanners. 4.Basic Understanding and troubleshooting skills on Various Operating system specifically on Windows and Linux 5.This position requires a flexible work schedule involving rotational shifts. Providing real-time customer experience by working in 24*7 operating environment. 6.Adherence to OTS Service Desk Goals: Meeting targets for Response and Resolution SLA, CSAT, and effectively managing incidents. 7.This role will be working from Bangalore (BLR18) Corporate office. Bachelor s degree Minimum of 1+ year of work experience. Good communication skills Basic Understanding of ITIL-Based Ticketing Tools and Monitoring Tools Basic Understanding and troubleshooting skills on Network

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IT Support Associate