IT Service Manager with AI Expertise

Key Skills:

Roles and Responsibilities:

• Manage and oversee IT Service Management (ITSM) processes to ensure consistent, high-quality service delivery.

• Lead change management initiatives to minimize disruptions and ensure smooth transitions.

• Develop and maintain cybersecurity frameworks and documentation, ensuring compliance with IT governance and regulatory standards.

• Collaborate with cross-functional teams to integrate AI solutions into IT service processes.

• Utilize hands-on experience in AI/ML and Python to design and implement innovative service improvements.

• Drive continuous improvement in IT operations by applying AI-driven insights.

• Maintain strong communication with business and technical stakeholders.

• Foster a structured, proactive, and reliable work environment.

Skills Required:

• Strong experience in IT Service Management (ITSM) and Change Management

• In-depth knowledge of Cyber Security principles, frameworks, and compliance

• Expertise in AI technologies with practical exposure to ML and Python (preferred)

• Familiarity with IT governance frameworks (e.g., ITIL, COBIT)

• Strong analytical and problem-solving skills

• Excellent communication, stakeholder management, and leadership abilities

• Ability to drive innovation and service excellence using AI

Education: