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IT Service Management Representative

IT Service Management Representative

Accenture in India

2 years

0 Lacs

navi mumbai maharashtra india

Posted:1 day ago| Platform:

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Skills Required

service management support risk efficiency reliability development report metrics itil analyze resolve

Work Mode

On-site

Job Type

Full Time

Job Description

Project Role :

IT Service Management Representative

Project Role Description :

Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.

Must have skills :

Critical Incident Management

Good to have skills :

Minimum 2 Year(s) Of Experience Is Required

Educational Qualification :

BE or BtechSummary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve supporting the infrastructure service management lifecycle, ensuring that client satisfaction is maintained while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance operational efficiency. - Monitor and report on service performance metrics to identify areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in Critical Incident Management. - Strong understanding of IT service management frameworks such as ITIL. - Experience with incident management tools and ticketing systems. - Ability to analyze and resolve incidents in a timely manner. - Familiarity with change management processes and procedures. Additional Information: - The candidate should have minimum 2 years of experience in Critical Incident Management. - This position is based at our Mumbai office. - A BE or Btech is required.

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IT Service Management Representative