IT Service Management Representative

Project Role : IT Service Management Representative
Project Role Description : Manage delivery for IT production systems and services. Support the infrastructure service management lifecycle, ensuring client satisfaction and management of risk to services. Provide operational support, ensuring production systems and devices are online and available.
Must have skills : SAP HCM Personnel Administration
Good to have skills : NA
Minimum 2 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary: As an IT Service Management Representative, you will manage the delivery of IT production systems and services. Your typical day will involve overseeing the infrastructure service management lifecycle, ensuring that client satisfaction is prioritized while effectively managing risks associated with services. You will provide operational support to ensure that production systems and devices remain online and available, contributing to the overall efficiency and reliability of IT services. Roles & Responsibilities: - Expected to perform independently and become an SME. - Required active participation/contribution in team discussions. - Contribute in providing solutions to work related problems. - Assist in the development and implementation of service management processes to enhance operational efficiency. - Monitor and report on the performance of IT services, identifying areas for improvement. Professional & Technical Skills: - Must To Have Skills: Proficiency in SAP HCM Personnel Administration. - Strong understanding of IT service management frameworks and methodologies. - Experience with incident management and problem resolution processes. - Familiarity with service level agreements and performance metrics. - Ability to analyze service performance data to drive improvements. Additional Information: - The candidate should have minimum 2 years of experience in SAP HCM Personnel Administration. - This position is based at our Ahmedabad office. - A 15 years full time education is required.