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Chain IQ Group AG
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IT Service Management

IT Service Management

Chain IQ Group AG

6 - 10 years

0 Lacs

navi mumbai maharashtra

Posted:2 days ago| Platform: Shine logo

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Skills Required

it service management production support change management release management testing capacity management development communication skills critical thinking servicenow indirect procurement p2p applications s2c applications design concepts configuration changes lowcode platforms sql data analysis apidriven integrations investigation skills itil foundation certification outsystems ms azure

Work Mode

On-site

Job Type

Full Time

Job Description

As a Senior Consultant in IT Application Management at Chain IQ's team in Mumbai, your primary objective will be to provide high-quality IT Service Management services to maintain the stability, efficiency, and continuous improvement of sourcing and procurement applications. **Key Responsibilities:** - Collaborate with business units, IT teams, and process owners to identify and maintain service activities aligned with business needs. - Provide Production support for Chain IQ's portfolio of Indirect Procurement applications and integrations, including administration, deployment, troubleshooting, and problem resolution. - Ensure applications are ready to support new or existing processes and service levels. - Oversee Change, Release, Testing, and Capacity management. - Gain expert-level experience with Chain IQ P2P & S2C applications, including design concepts, configuration changes, and development. - Collaborate with business and process owners for effective planning and service delivery management. **Qualifications Required:** - Minimum of a bachelor's degree in a relevant field of study. - At least six years of experience delivering complex IT services. - Proficiency in low-code/no-code platforms, SQL Data analysis, API-driven integrations, and investigation skills. - Excellent communication skills in English. - Critical thinking skills and ITIL foundation certification. - Prior experience in low-code/no-code applications such as Outsystems, ServiceNow, and MS Azure is desired. Please note that all applications and personal details will be processed in accordance with Chain IQ's Data Privacy Notice for Job Candidates.,

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IT Service Management