Posted:2 months ago|
Platform:
Remote
Full Time
Job Summary
Hiring for our client
● Internal IT support.● Ensure the uptime of 99.5% for Internal IT support Devices which includesInternet, WIFI, Networking and IP Telephony equipment.● Understanding of switching/routing techniques, IP addressing and outagemanagement skills● Resolution of Customer Tickets with defined SLA of 95%.● Fault finding, troubleshooting, issue resolution and fault escalation withinagreed SLA's (Remotely) flexibility.● Work in tandem with L2 / L3 to resolve escalated issues.● Work closely with IT Manager and team on assigned opportunity to deliver afeasible solution● Be a guided example and a mentor in the team.● Maintain Asset Inventory and ensure timely updates to asset Inventory.● Vendor Management.● Well versed with Desktop support.● Should be a SOPC for the centre as and when needed to handle IT & Otherissues as well.
Skill set:
● LAN Crimping, IP Addressing, Sub-netting, VLAN, Trunking, NetworkTroubleshooting, Operating System, Drivers & Software installation, DesktopTroubleshooting, Data backup & Restore, Office 365 & G-Suite. Will be addedadvantage if having knowledge on IP Telephony.
Job Type: Full-time
Pay: ₹250,000.00 - ₹350,000.00 per year
Schedule:
Application Question(s):
Education:
Experience:
KTiwa Services
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