IT Infrastructure Engineer

Job Title – IT Infrastructure Engineer/System Administrator

Job Location – Noida

Key Responsibilities:

Operation Skills

• Administration of laptops, desktops and server systems that utilize industry best practices to meet corporate objectives.

• IT ticket management, End-user remote support, Office 365 support and and resolving a variety of internal hardware/software issues.

• Active directory user management, permissions, access rights, and storage allocations

• Deploy EC2, Antivirus, local firewalls, encryption, and all host security configuration.

• Monitor and manage IT cloud environments on AWS - Windows and Linux based.

• Manage daily audit processes, backup process, SentinelOne reports, Patch management reports and group notifications etc

• Work closely with Dev/QA/Prod/Support teams to provide support.

• Manage, Monitor, and fix issues generated from applications, cloud and security system

• Handle operating system security patching and monitoring.

• Plan and implement server upgrades, maintenance fixes, and vendor-supplied patches.

• Follow Information security policies and procedures to maintain security

• Install, configure, test, maintain, monitor, and troubleshoot end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and mobile devices.

• Worked on AWS monitoring tools and server hosting

Technical Skills/Experience:

• Working technical knowledge of network, Laptops, desktops, and platform operating systems, including MS Office, MS Windows 8, 10, 11 and Server 2016 and beyond.

• Working technical knowledge of current systems software, protocols, and standards, including firewalls, Active Directory,

• Working experience with AWS

• Hands-on software and hardware troubleshooting experience.

• Experience documenting and maintaining configuration and process information.

Soft Skills:

• Self-Learner: self-motivated and directed, with keen attention to detail.

• Strong customer service orientation, this role will involve regular interaction with internal employees.

• Ability to present ideas and solutions in user-friendly language.

• Good written and oral communication skills; good interpersonal skills are key to this role!

• Strong analytical and problem-solving abilities

• Ability to effectively prioritize and execute tasks.

• Ability to conduct research into hardware and software issues and products as required.

Educational Background/ Other Requirements

• University degree in the field of computer science

• 3 years relevant work experience.

• Certifications in Microsoft and/or AWS system technologies beneficial

• Be willing and able to work flexible hours, including work in the evenings, midnight shifts, on the weekends and during holidays (scheduled and unscheduled).

• MUST be willing and able to go into the office for shifts (this role is primarily onsite)