IT Help Desk Professionals

The Knowledge Center, Gurgaon is a state-of-the-art material experience and innovation hub designed to empower professionals in the architecture, design, and construction industry. We provide a dynamic platform that seamlessly integrates physical libraries with intelligent digital systems, enabling architects, designers, and builders to discover, evaluate, and source building materials with ease.

Role Overview

We are seeking IT Help DeskStaff to provide first-level technical support to users, ensuring smooth functioning of IT systems and infrastructure. The role involves assisting with hardware, network, and software troubleshooting, resolving routine IT issues, and escalating complex problems to advanced IT support. The position requires strong problem-solving skills, technical know-how, and customer service orientation.

Key Responsibilities

Maintenance Execution

• Provide first-level IT support to end users for hardware, software, and networking issues.
• Manage routine hardware troubleshooting (desktops, laptops, printers, peripherals).
• Support basic network troubleshooting including connectivity and configuration issues.
• Assist users with software installation, updates, and configuration.
• Maintain IT support logs and documentation of issues resolved or escalated.
• Escalate unresolved or complex issues to advanced IT support or vendors as required.
• Support IT team in maintaining an organized inventory of IT equipment and accessories.

Requiremen

• Experience : 2 3 years of experience in IT help desk or technical support roles.
• Education/Certification: Graduate with certification in CCNA / MCSE or equivalent.
• Strong knowledge of IT hardware, operating systems, and basic networking concepts.
• Familiarity with troubleshooting methodologies and IT support ticketing systems.
• Good communication and customer interaction skills.

Skills & Competencies

• Problem-Solving: Ability to quickly diagnose and resolve common IT issues.
• Service Orientation: Customer-centric approach with clear and courteous communication.
• Documentation: Accuracy in maintaining IT logs, support tickets, and inventory records.
• Collaboration: Ability to work effectively with IT teams, vendors, and users.
• Adaptability: Readiness to learn and support evolving IT systems and technologies.