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Team Computers Private Limited
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IT Help Desk Engineer (Andheri)

IT Help Desk Engineer (Andheri)

Team Computers Private Limited

2 - 6 years

1 - 3 Lacs

Thane Maharashtra India

Posted:2 months ago| Platform: Foundit logo

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Skills Required

Customer Service Hardware Setup Active Directory Troubleshooting

Work Mode

On-site

Job Type

Full Time

Job Description

Creating tickets, monitoring mails, keeping follow up for every ticket till the closure. Escalating and routing the tickets to the next level team with the proper support metrics. Ensure that all Calls/ Emails/ Tickets are resolved/ completed within SLA. Monitored and executed all end user calls related to IT Services. All mails to be read thoroughly and replied to all the concerned in case of escalation. Generating the tickets and aligning the Engineer of Concerned Team to solve the issue encountered. Coordinating with engineer, as well as with user for the update of the call. Closing the ticket ID with the proper resolution method followed by engineer to troubleshoot the issue. Taking the user acknowledgement before closing the ticket ID. Check and generate the Daily call report, Monthly call report Interacting and escalate issue with senior and follow end to end resolution. All mails to be read thoroughly & replied to all the concerned in case of escalation. Coordinate and manage relationships with vendors that provide hardware, network and other support. Maintaining hardware and software Inventory and follow all IT documentation process Knowledge and work close with service desk & ticketing software tools like remedy, footprint.

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IT Help Desk Engineer (Andheri)